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Did NOT receive 1000 Diamonds after recharging for the amount of $9.99

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  • Did NOT receive 1000 Diamonds after recharging for the amount of $9.99

    Server: 194 Mylne Castle
    Name: Tashia
    Type: Not receiving diamonds

    Details: I just recharged $9.99 for 1000 diamonds. I waited for 30 minutes thinking that there could be a delay. But It's almost an hour and I haven't received the diamonds yet! Check on this.

    AND BY THE WAY! FORUM ADMINS, DON'T YOU *EDIT* DARE TELL ME THAT YOU CHECKED ON THIS REPORTED IT TO THE HIGHER AUTHORITIES !! THAT *EDIT* PROCESSED DON'T WORK COZ' FOR MY LAST COMPLAIN YOU *EDIT* ADMINS DID NOT DO ANYTHING AND DID NOT EVEN FIX IT !! *EDIT*!! THIS AIN'T ABOUT GAMEPLAY BUG ANYMORE !! WE'RE TALKING REAL MONEY HERE !!
    Last edited by AE86; 09-12-2014, 07:37 PM. Reason: language

  • #2
    All payment issues should be directed to billing at support.r2games.com

    Happy Chinese New Year!

    Comment


    • #3
      Perfect support!
      1000 Diamonds issue do not solved for fifth day.
      Yesterdays recharge of 5000 diamonds not received yet.
      Answers - automatic, no real help or care.
      Totaly dissapointed.

      Comment


      • #4
        Billing issues have to be addressed in the form of a ticket at support.r2games.com. If you have a ticket number I can forward it to the billing team.

        Comment


        • #5
          The moderators are doing their jobs. And you are asking for them to do something they can't do. Do you really think FORUM mods can solve a billing issue? Seriously, contact customer support or email the executives or do something other than swear at mods on a FORUM.

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