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First Recharge Problem

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  • First Recharge Problem

    I think its bugged to me because i done my first recharge worth of $9.99 2days ago i haven`t collect my 500 diamond bonus until now and i already sent ticket in LOA support we already have conversation about to my issue but they can`t understand my point and it result only to misunderstading to my issue here is my Case no. 299895
    this is my screen shot that proved i haven`t collect the 500 diamond bonus i hope you can help me
    Click image for larger version

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    IGN:Marshall
    Server:S248 Brightcastle
    Last edited by robin2627; 03-28-2015, 02:03 AM.

  • #2
    Can you take a screenshot of diamond foundation screen?
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    • #3
      Here the diamond foundation
      Click image for larger version

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ID:	1710236Click image for larger version

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      Attached Files
      Last edited by robin2627; 03-28-2015, 04:35 AM.

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      • #4
        Thanks, i'll escalate your ticket and explain the issue to support team.
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        • #5
          Thank you so much

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          • #6
            GM i still haven`t receive my diamond bonus reward and the compensation you said in my case ticket.

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            • #7
              Please give it another day, since its the weekend.
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              • #8
                ok because i hurrying for lucky tree so i want to be sure when will i receive my diamond bonus in my last recharge so that i can recharge again
                Thank You

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                • #9
                  can you please take an action to this you sent mail but i didn`t receive my 500 diamond bonus reward.. what happen? my report takes too long already
                  btw Esmeralda in S248 Brightcastle server has the same problem with me and this day we also receive the same ingame mail but the difference is why he got directly the diamond
                  bonus but in me i don`t have diamond bonus what`s happen to my issue
                  Click image for larger version

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ID:	1710347
                  Last edited by robin2627; 03-30-2015, 11:21 AM.

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                  • #10
                    Sorry for the inconvenience robin. I will report forward this.
                    to file a ticket

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                    • #11
                      ok Thank you

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