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Loa purchased diamonds did not get them...

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  • Loa purchased diamonds did not get them...

    I purchased 2000 diamonds for $19.99 THEN AN ADDITIONAL 500 for $4.99 I got the 500 but did not get the 2000... How can I retrieve them?


    Very upset that I tried to recharge 2000 diamonds but did not get them.... I did get the 500 I also recharged....


    The funds where taken from my balance for both transactions.... But only got 500 diamonds.....
    Last edited by Gurothos; 04-17-2015, 07:48 PM.

  • #2
    How much time it passed since you recharge? the second one can take a bit more time, please have patience.
    Please let me know if you received them after a few hours have passed ( delayed process most likely ).
    Thank you.




    It's the first hour, of the first day
    It's hard without you, I cannot lie
    You were everything, and could have been
    It's the first summer, of the first year
    Today only rain, knocks on my window
    And it reminds me, how much I loved you.


    I fail to emerge
    It's a universe, that wants me to get off
    Fear catches me, and I start calling you.


    It's the first night, when I feel cold
    Your arms can no longer warm me
    A cold soul, I cannot love.

    Comment


    • #3
      OK, still never got them.... THX

      Comment


      • #4
        OK, It's been a couple of days... The Diamonds never showed up, and messed up my recharge bonus too....

        Comment


        • #5
          Have you submited a ticket with your paymeny problem? ( screen-shot ).
          If yes, please reply me the number and I will forward it, if not, please do it and wait 24hrs for an answer.
          If after 24 hours no answer was received, you can give me the ticket number and I'll poke them.




          It's the first hour, of the first day
          It's hard without you, I cannot lie
          You were everything, and could have been
          It's the first summer, of the first year
          Today only rain, knocks on my window
          And it reminds me, how much I loved you.


          I fail to emerge
          It's a universe, that wants me to get off
          Fear catches me, and I start calling you.


          It's the first night, when I feel cold
          Your arms can no longer warm me
          A cold soul, I cannot love.

          Comment


          • #6
            How do I submit a ticket?

            Comment


            • #7
              Click here => http://support.r2games.com/
              Select game, your category problem, etc...




              It's the first hour, of the first day
              It's hard without you, I cannot lie
              You were everything, and could have been
              It's the first summer, of the first year
              Today only rain, knocks on my window
              And it reminds me, how much I loved you.


              I fail to emerge
              It's a universe, that wants me to get off
              Fear catches me, and I start calling you.


              It's the first night, when I feel cold
              Your arms can no longer warm me
              A cold soul, I cannot love.

              Comment


              • #8
                Got it.... Thanks!

                Comment

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