Announcement

Collapse

Official Community Discord Server

Join us on the new R2Games Community Discord Server! https://discord.gg/VFMzFDqKq5
See more
See less

reopen closed support ticket

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • reopen closed support ticket

    How do I go about doing that, when support closed my ticket under falce pretence?

  • #2
    open new ticket and call yourself on closed ticket number
    S 118 - Evil's Bane - IGN solowingpixy
    now S-UA56 without our will->UB38 now
    Guild - Lunatic Cafe
    UC 27 current server

    You are really alive when you have someone to die for

    Comment


    • #3
      File a new ticket and reference the old ticket number so they can look back at the closed ticket. Thank you
      to file a ticket

      Comment


      • #4
        well they closed the ticket cause they claime there are another ticket with same issue. And now you suggest that I make another ticket?
        And I dont have the ticket number.

        Comment


        • #5
          go on suport and check ticket hostory or something, cant remember right, you might get there some ticket convos with ticket number
          S 118 - Evil's Bane - IGN solowingpixy
          now S-UA56 without our will->UB38 now
          Guild - Lunatic Cafe
          UC 27 current server

          You are really alive when you have someone to die for

          Comment


          • #6
            1 of my many unresolved tickets is that I cant access ticket history.
            Well I've tried making a new ticket, and again just closed without taking action.
            Wonder if theres a way to contact a support leader so theres can be taken some action, instead of just silly excuses.

            Comment


            • #7
              Originally posted by Rungardk View Post
              1 of my many unresolved tickets is that I cant access ticket history.
              Well I've tried making a new ticket, and again just closed without taking action.
              Wonder if theres a way to contact a support leader so theres can be taken some action, instead of just silly excuses.
              You can check your ticket history HERE. If you are opening a new ticket on the same problem when there's already an active ticket then one of the two will be closed. Most likely the new one.

              Happy Chinese New Year!

              Comment


              • #8
                No i cant thats why I got a ticket.
                And I did open second ticket because that first got closed with a wrong reason.
                And then the second got closed to with another stupid reason.

                Comment


                • #9
                  what is the ticket number of the second Rungardk.
                  to file a ticket

                  Comment


                  • #10
                    think it is 332830.
                    Not quite sure where you expect me to find those ticket numbers.

                    Comment


                    • #11
                      Originally posted by Rungardk View Post
                      think it is 332830.
                      Not quite sure where you expect me to find those ticket numbers.
                      It should be in the title of the email you received

                      Happy Chinese New Year!

                      Comment


                      • #12
                        Its not.
                        Only when I get email of closed ticket, this 1 is set to resolved.

                        Comment


                        • #13
                          Originally posted by Rungardk View Post
                          Its not.
                          Only when I get email of closed ticket, this 1 is set to resolved.
                          You will get a email from support as soon as you opens a ticket. Please check your spam folder

                          Happy Chinese New Year!

                          Comment


                          • #14
                            I got those mails.
                            They dont have the number, just the tread title.

                            Comment

                            Working...
                            X