Elemental - Hearths dissapeared overnight

[AhraelCZ]

Hello, i have problem with my elemental hearts. On my main character had 6 socketed hearths(yesterday still were there), then when i today have gone to do my elemental chalange i found that the 6 hearts i had on my main character has dissapeared, not in inventory or anywhere else. Had to find new hearths to fill in. Can u please check it out if there some bug or somethin, i woudnt like to have dissapearing of socketed hearts again. Tnx

DeadwingCZ S263 Desert of Bones

[Rubedo]

You need to file a ticket for missing items for them to check.

[AhraelCZ]

I dont wanna them, i have new ones. What i want is to fix that so it wont happen next time, thats what i want coz i know how ppl deal with stuff here on r2games. Instead of fixing the bug itself they will be sending compensations for our looses. To be honest i dont want to be compensated i want the problem to be fixed/solved.