Kieonas s106 login in issue

[Kieonas]

screen shot of loading screen, it is stuck at this point

[Kieonas]

we got a new router about the same time this issue started and my husband just lowered the security settings , which allowed me to get into 106 but the higher settings allowed me to get into other servers. This is very odd please inform your it dept that this was the workaround my husband tried being as I could log into a public computer with no issues. thanks

[Kieonas]

case number is 432979 I replied to the email I received from support staff stating that I was unhappy with lack of response and just got an email from them saying the it staff will get the check log. I was at a local college and for kicks logged into loa and mana city loaded fine which leads me to believe that the issue is somehow tied to my local ip address please share this with the game staff thanks!

[Rubedo]

what is your ticket number? I will forward it.

[Kieonas]

ive been waiting six days for a response and have received none

[Rubedo]

can you not read??it is updated on 4 different computers?/ and I still can not get in? really stop telling me to do something that i have already done stop blaming the customer and fix your game

You seem to be the only player unable to login to that server still. Its not a server wide issue. If it was a DSN issue it would show up in the message screen. If the account was disabled by R2 you would receive a message.

You may submit a ticket to see what R2 has to say on their technical side. If you have done so already just wait from a reply back.

[Kieonas]

can you not read??it is updated on 4 different computers?/ and I still can not get in? really stop telling me to do something that i have already done stop blaming the customer and fix your game

[Rubedo]

Its likely your adobe flash player. Make sure to update to the latest flash every time.

[Kieonas]

so just to make sure the issue wasn't tied to an operating system i dug out my old windows 7 laptop. To replicate similar conditions on my other device i updated flash player, flushed this devices dns, used google chrome, and used incognito mode also deleted my cache as well as cookies. I got the same results upon logging into server 106 mana city it is now going to the 6/6 loading screen but when it goes to load the game page it goes completely black. I do not have this issue with any other server ergo it must be tied to a content update on your end or there is a game process that little helper was running when i last shut down the game i also had a blitz going in erebus and eternal spire. Is it at all possible for a game dev to terminate any active process?? if so please do so i got an email 3 days ago saying to please be patient while someone looks through the r2 game checker data i sent them and i have had no response other than on this forum telling me to do things I've already done.stop telling me that is must be user error because i promise you that is not the case. Two desktops, and a laptop all windows 10 which are completely up to date and a very old windows seven with an updated browser and flash player and im getting the exact same replications of issues?? stop telling me its my fault and fix your games loading issue that is somehow tied to my login credentials adn fix the issue. oh and i want compensation for loosing vip days and for all the event sive missed because you can not fix a freaking loading issue. also the others who have posted to this thread many of them have been able to get back in after a short while while ive been unabale to get in for over 3 days??

[badman237]

finally its working ..

[Enigma0]

it's ok now..just logged in on s256

[badman237]

same login issue on server ua57

[alecreclame]

Warscale you are right but this update adds new features to the game so I'm guessing it takes longer to implement.

http://forum.r2games.com/showthread....s-10-22-Update

[Warscale]

updates do not usually cause the servers to be down like this, normally the game just gives you a new version pop up, you click and the game updates.

[alecreclame]

There is an update today guys. 263 is down as well. Just wait for their update to end and it will be fine.