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  • #1

    Missing diamonds

    Hello there . As the title says , I am missing 2800 Diamonds from my inventory. I discovered that today when I logged in. I checked and double-checked what happend ( also in LH ) but I did not discovered anything unusual.
    Arena challanges : made 10(as usual -max free option )
    Zodiac challanges : made 14 (as usual-max free option )
    Tidal pool challanges : made 410 points (as usual-max free option for 1-st part of the day )
    Raiders : explore attempts made 10 (as max free option )
    So the question is where are my 2800 Diamonds? Please , don't put me make prints..I can only print what I have left now.
    @Gurothos : Please some tech devs check this sittuation. Thank You verry much , have a nice day .
    IGN: GOKUZ , Server S39 Archangel .
    Click image for larger version Name: Omnipotence-used challanges.gif Views: 1 Size: 664.6 KB ID: 1779736
    Click image for larger version Name: missing diamonds.gif Views: 1 Size: 676.8 KB ID: 1779737
    Click image for larger version Name: Eternal spire.gif Views: 1 Size: 653.7 KB ID: 1779738
    Click image for larger version Name: Alchemy.gif Views: 1 Size: 651.6 KB ID: 1779739
    Click image for larger version Name: Com challanges.gif Views: 1 Size: 656.0 KB ID: 1779740
    Click image for larger version Name: Eternal spire.gif Views: 1 Size: 653.7 KB ID: 1779738
    Last edited by M_Alexandru; 01-09-2016, 05:49 AM.



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  • #2
    Up..any news?



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    • #3
      You would need to file a ticket with attached screenshots to have them check your records.
      to file a ticket

      Comment

      • #4
        Ty but what's the point of thread ''Bug reports'' ? Just You mods tell us to file a ticket? I was hoping that section is for mods bump up our bugs,concerns directlly to Devs,Tech devs but seems not. For real, You should close this thread section bec we all know that we must file a ticket .
        (P.S. : The best way for a company that wants make profit it's comunication with it's clients - seems U started fail this day by day )Ty anyway... this is giving me with a bad taste for this game..already 2 years...almoust since it's begining and even now noone helps.
        Have a great morning.....
        P.S. 2 : ''Ty but what's the point of thread ''Bug reports'' ?'' If U please answer me that...
        Last edited by M_Alexandru; 01-09-2016, 07:44 PM.



        Comment

        • #5
          Originally posted by M_Alexandru View Post
          Ty but what's the point of thread ''Bug reports'' ? Just You mods tell us tu file a ticket? I was hoping that section is for mods bunp up our bugs,concerns , .Ty anyway... this is giving me with a bad taste for this game..already 2 years...almoust since it's begining and even now noone helps. For real, You should close this thread section bec we all know that we must file a ticket.
          Have a great morning.....
          Your situation is specific to billing and to your own account. There are people in r2 that handle those cases that I cant just bump up your bug concerns unless its a server wide issue.
          to file a ticket

          Comment

          • #6
            it's not a billing issue. I have recharged on 30-31 december last year and since then I'm colleting diamonds.=and now they are gone. It's not about that I have recharged yesterday. I think You mmissunderstood . Please have a check, thank You, have a nice evening.



            Comment

            • #7
              Originally posted by M_Alexandru View Post
              Ty but what's the point of thread ''Bug reports'' ? Just You mods tell us to file a ticket? I was hoping that section is for mods bump up our bugs,concerns directlly to Devs,Tech devs but seems not. For real, You should close this thread section bec we all know that we must file a ticket .
              (P.S. : The best way for a company that wants make profit it's comunication with it's clients - seems U started fail this day by day )Ty anyway... this is giving me with a bad taste for this game..already 2 years...almoust since it's begining and even now noone helps.
              Have a great morning.....
              P.S. 2 : ''Ty but what's the point of thread ''Bug reports'' ?'' If U please answer me that...
              Since this is a unique case and involving diamonds we would suggest you file a support ticket instead as we mods cannot check anything in the back log. We will however report anything server wide or affecting multiple players. We could also accelerate your ticket if you haven't received any feedback within 48 hours.

              Happy Chinese New Year!

              Comment

              • #8
                Thnk's for the reply AE. I cannot see at support section any sittuation as mine. So where I can file a ticket?
                Game issues/R2games account/Billing Issues has none of the sittuation I have been encountered. There for..In which section I can file a ticket?
                Thank You,have a good one.



                Comment

                • #9
                  Originally posted by M_Alexandru View Post
                  Thnk's for the reply AE. I cannot see at support section any sittuation as mine. So where I can file a ticket?
                  Game issues/R2games account/Billing Issues has none of the sittuation I have been encountered. There for..In which section I can file a ticket?
                  Thank You,have a good one.
                  So where can I file ticket?



                  Comment

                  • #10
                    Click on my signature for it.




                    It's the first hour, of the first day
                    It's hard without you, I cannot lie
                    You were everything, and could have been
                    It's the first summer, of the first year
                    Today only rain, knocks on my window
                    And it reminds me, how much I loved you.

                    I fail to emerge
                    It's a universe, that wants me to get off
                    Fear catches me, and I start calling you.

                    It's the first night, when I feel cold
                    Your arms can no longer warm me
                    A cold soul, I cannot love.

                    Comment

                    • #11
                      Thank's, as always helpfull



                      Comment

                      • #12
                        Noone replyed to my ticket.(mail ) ANy up-dates please? Have a great day .
                        Attached Files
                        Last edited by M_Alexandru; 01-16-2016, 04:58 AM.



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                        • #13
                          Do you have a ticket number I can forward ?
                          to file a ticket

                          Comment

                          • #14
                            I have filed a ticket but I don't know from where to see it. I did not consider at that time that I must make prints also with my tiket number. Can You guide me to find the ticket number?
                            Was good with the old system ticket. You can see the tickets that U submittted just loggin to account and check ticket history. NOw I cannot find the ticket history.
                            Last edited by M_Alexandru; 01-17-2016, 08:37 AM.



                            Comment

                            • #15
                              10-th day and nothing.
                              Btw. In our country (Romania) Vat is from 1.01.2016 20 % not anymoore 24% Yet, You charge us 24 % VAT. Now,who's blamable????



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