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Game not Loading...anyone else?!

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  • R293783649
    started a topic Game not Loading...anyone else?!

    Game not Loading...anyone else?!

    I have tried opening on Chrome and Safari, on both I can't get past loading screen. Worked fine earlier. Screen name Riley, Server 213 City of Gallows. Please help...something always seems to happen during Tycoon. Thank you.
    Dropbox is a free service that lets you bring your photos, docs, and videos anywhere and share them easily. Never email yourself a file again!

  • Sidhe
    replied
    Good morning analily. I will forward this to support and ops.

    UPDATE: For resolving the issue with diamonds, which you should have got from Monthly Card, please submit a ticket to support. Provide there your exact data (IGN, server name and number), details about the issue, evidence (screenshots) for the Monthly being active the days/the period servers were down. Also, any other evidence for any purchase or recharge which would have returned diamonds. Here is the link to support, to follow: https://www.r2games.com/support/?ac=...&ticket_type=7 . As soon as this is done by you and ticket/s reach/es support, we'll track them all and follow up.

    Leave a comment:


  • analily69
    replied
    Hi. I know it is out of your hands but would you please take back to the developers, we specifically PAID money to recharge so we could get diamonds from the monthly recharge event. We PAID for the right to receive 100 diamonds daily and 300 diamonds on Friday. After we PAID for this the developers arbitrarily took away what we PAID for. They should be returning what they took away from us because of THEIR negligence, not ours. We all know it costs the devs nothing to give the proper compensation. We are not asking for anything more than what we would have gotten if they did not mess up. Instead we are punished twice, first by taking away what we paid for and then again by giving a joke of compensation. Please just tell them to do the right thing for us. Thank you.

    Leave a comment:


  • Sidhe
    replied
    Hello there. I did see the compensation. I have to remind you that it is out of our hands what devs decide to put there and it's independent of our will or wish. I wish things could have been different. Still, I am happy it got sorted out, and that, honestly, sooner than I expected it to happen. I do hope that you, all, could claim it, as it is issued to be there for only 24h. If anything anytime goes wrong again, please do not hesitate to come here and report. We will try and do our best to help you get it solved.

    Leave a comment:


  • R293783649
    replied
    Sidhe,

    Thank you. Everything has finally appeared, including Compensation. Although, I have to admit, the compensation was a bit of a slap in the face. Not sure if you saw what it was. But as numerous people on this thread pointed out. In daily check ins alone, we were out 500 diamonds, and didn't receive any diamonds in compensation. The compensation, quite frankly was useless.

    Leave a comment:


  • Sidhe
    replied
    Good morning. Icon for Easter Day should have already been fixed and appeared there. Waiting for your confirmation for compensation, too, after reset. Thank you.

    UPDATE: Compensation issued and applied, after reset. Please check and claim it.
    Last edited by Sidhe; 04-17-2019, 03:21 AM.

    Leave a comment:


  • Sidhe
    replied
    Thank you for coming with the confirmation for the two events return there. The still missing Easter Day event icon has been reported and forwarded.

    Leave a comment:


  • R293783649
    replied
    Angel Party and Fortune Bag Icon have appeared, we lost out on 2 days of both events. Still missing the Easter Event Icon.

    Leave a comment:


  • Sidhe
    replied
    Hello. Please check on servers again, missing icons should be already there. Compensation for the downtime period during tycoon is to be issued tomorrow, on 17th. Please, keep me updated here about both issues, coming with a confirming would be kindly and highly appreciated. Thank you.

    Leave a comment:


  • Sidhe
    replied
    Good morning. The missing of the two events has already been reported and forwarded. I am waiting for an update or a reply, other than devs are working on this, so that I can come with a valid response from which to start. I know it will sound like kidding you to still have a bit of a patience there for this to be sorted out, still this is what I am gonna do.

    Leave a comment:


  • analily69
    replied
    I was able to log back in finally after two days but still have not received any compensation. On top of missing on all of the resources available in the all of the events, I lost 500 diamonds that I expect to be returned; 100 for montly recharge on Thursday, 300 for monthly recharge on Friday, 50 to pay for missed daily check in on Thursday, 50 to pay for missed daily check in on Friday, that equals 500 diamonds.

    Oh, and now we are missing at least the first two days of Angel's Party and the first day of Easter event. Neither one is available on server ue2.

    Leave a comment:


  • Sidhe
    replied
    Hello there. I understand your anger, disappointment, frustration and everything else you are experiencing there. I also know that all these are not directed towards me. As soon as support start their day at work, and they are in the office, there will be a request for you to be compensated for all losses for the period when servers were down. As I said, let's take things in turn, one by one. First thing being solved, servers up and working again!, we will now take the next step. I will be back here in the morning with updates on what it is necessary to be done for that compensation to be issued. Thank you for your still patiently waiting for this to be sorted out.

    Leave a comment:


  • R294159249
    replied
    time is money payback lost points and Diamonds !!!

    Leave a comment:


  • R293783649
    replied
    Sidhe. Thank you for helping us. Again, our anger is not aimed at you, we all wish we had direct communication to the Dev's and company, since they are the ones who need to hear this. Can we expect compensation? I was locked out for 2 days, during Tycoon. Spent a lot of money to put myself in 1st place. Missed Consume/Regain for 2 days, missed Daily check in for 2 days (300 plus 100 = 400 Diamonds). Missed first place Daily reward for HOC. Daily's and hot events both days. So all that, plus the inability to play after spending money to place in Tycoon. Surely, you can understand our anger, and we should all expect to be compensated. It simply isn't fair to be punished for the game we are paying for not to work. The incompetence of this gaming company is on a level rivaled by literally NO ONE.

    Leave a comment:


  • Sidhe
    replied
    Hello. Please check servers S19, S104, S149, they are up and you should be able to login now. There are still some issues with S92 and S213, they are being worked on now. Would be kindly appreceiated you to come with an update. I will come back here with news about the mentioned still not working servers as soon as I get them. Thank you.

    EDIT: ALL servers in ue2 cluster up, working and loading. Please check your server and come with a confirmation for that, it would be highly appreciated. Also, try clean/clear cache and history, and all the other initial checking steps for the browsers you're using. Thank you.
    Last edited by Sidhe; 04-13-2019, 05:57 AM.

    Leave a comment:

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