purchase made on 1-13-21 does not show up in Capsule Toys

R2120869789

Herald of Harkenings

Join Date: Mar 2015

Posts: 85
#1

purchase made on 1-13-21 does not show up in Capsule Toys

01-13-2021, 12:15 PM

I purchased a recharge on 1-13-21, does not show up in Capsule Toys. I uninstalled R2 and installed new R2 and it still wants me to install new R2. Please help. Screenshots cannot be made at this time. myst o green S130

Order number: 202101131144349510_enJanuary 13th, 202111:44 AM

Status:Payment complete

Last edited by R2120869789; 01-13-2021, 12:31 PM.
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Sidhe

Moderator

Join Date: Jun 2017

Posts: 2603
#2

01-13-2021, 03:24 PM

Hello. Please direct your issue towards support by filing a ticket (here is the link to follow: https://www.r2games.com/support/?ac=...&ticket_type=7 ). Give in there all details, the order number and add screenshots from main page My Orders, with the payment complete and order number, from Hot Events > Precious-Pro, Total Recharge and Super Value Capsule, to show that you could not collect.

REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.
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