Desktop App

[R265215769]

It seems like they have just decided to ignore this issue. No updates all day today. We need to flood the support team with tickets until they resolve this. 5 days of unplayable game is crazy ridiculous!

[MemoryLane]

It seems like they have just decided to ignore this issue. No updates all day today. We need to flood the support team with tickets until they resolve this. 5 days of unplayable game is crazy ridiculous!

While I don't disagree with submitting tickets because it shows the volume of people impacted by the issue, I won't advise anyone "flood the support team with tickets". The people who respond to tickets aren't the people who can fix the problem. They know as much as I do at this point, which isn't much. Depending on what the issue actually is, it can take time for it to be fixed, and no amount of flooding will result in things magically being fixed. If you have a ticket in already, you absolutely should reply to that email every other day and ask if there's an update, but please don't submit multiple tickets.

[R265215769]

While I don't disagree with submitting tickets because it shows the volume of people impacted by the issue, I won't advise anyone "flood the support team with tickets". The people who respond to tickets aren't the people who can fix the problem. They know as much as I do at this point, which isn't much. Depending on what the issue actually is, it can take time for it to be fixed, and no amount of flooding will result in things magically being fixed. If you have a ticket in already, you absolutely should reply to that email every other day and ask if there's an update, but please don't submit multiple tickets.

I wasn't referring to multiple tickets, I was referring to everyone that is having this issue needs to submit a ticket. Sorry for the misunderstanding.

[mlc_77]

I really can't help you with the outdated version of the client. I don't know where you're getting that window from to even know what to suggest you try.

I think it's the window that opens when you log in using Facebook, in this case Google. Maybe like me, you have direct access by email and password. Logins like that always failed, I think that's what it's all about.

[MemoryLane]

Ah, in that case, I highly recommend converting to a normal login. I've heard that my guide may not work for all methods due to changes to the platform, but I cover what to do if it doesn't work: https://forum.r2games.com/forum/real...ain-site-login

[diamon09]

I'm guessing they haven't responded with any fix yet.

[MemoryLane]

You all would definitely know if things have been fixed long before I will know. I was told the names, video, and the side-by-side comparison that you all provided were forwarded. We are attempting to get some sort of update, but we generally don't hear anything until the issue is resolved.

[Stalker56]

[Sud4] Heavenly Fields
Yue Hikari
hi good afternoon, after the upgrade from client I have a lot problems to play league of angels suddely the game doesn´t load the events or freeze the screen, is not my computer or my internet both work correctly before the upgrade everything were ok I have some days with the situation, back the old client to solve it please.

[darkweb]

Yesterday I frustratingly played LOA and took a screenshot of every time the game play froze or did not load and sent each screenshot with a ticket to support. They sent me an email asking for a video of the issue? I replied that the ticket does not cater for video and that the devs have solved problems from a screenshot. Talk about jumping through hoops.

So I uninstalled R2 client version 2 and reinstalled Client version 1.0.0.1 from R2 website. Installed without a problem without other web page in version 2 and played LOA to end without any problems.

O the joy.

[thhvdveen216]

Still having the same issue, I also cannot login on older clients because of certain reasons, and I'd rather see the issue fixed in the newer version to begin with - also because that version is publicly available.

[diamon09]

Someone needs to keep asking what the status is on the client. I dont care how many times it takes, keep asking them. Sitting on their hands and hoping it will fix it self will not happen. it's been a week and no communication about anything. This just shows you how F**KING lazy this company is!

[MemoryLane]

Yesterday I frustratingly played LOA and took a screenshot of every time the game play froze or did not load and sent each screenshot with a ticket to support. They sent me an email asking for a video of the issue? I replied that the ticket does not cater for video and that the devs have solved problems from a screenshot. Talk about jumping through hoops.

So I uninstalled R2 client version 2 and reinstalled Client version 1.0.0.1 from R2 website. Installed without a problem without other web page in version 2 and played LOA to end without any problems.

O the joy.

Videos would need to uploaded somewhere that offers a shareable link, like YouTube. YouTube allows for setting the video to only be accessible with the link. Vimeo and Streamable are also options.

The reason why a screenshot of this issue isn't suitable is because when the devs go into the game, they aren't seeing the issue. I don't know if that's because the issue is not with the game, so of course they won't see an issue or what. I recommend someone start with a video showing the client screen, entering the game, and experiencing the issue so that the devs will understand they too need to start from the client screen, because they do repeat all of the steps taken in videos.

[diamon09]

https://youtube.com/watch?v=MwnaTljY...ttOeOxP2DYtM0K send them this and lets get this fixed please.

[thhvdveen216]

Let's keep it up. Keep reminding them that the issue is still present, but don't flood them. But keep it up.

[diamon09]

https://youtube.com/watch?v=MwnaTljY...ttOeOxP2DYtM0K again forward this so they can see from the log in what is going on. Seems like this subject has gone silent on discord and here because NO ONE is responding about the issue at hand. Todays Divine war is broken and doing Demonic war is a nightmare with tycoon going on. I also sent a ticket with the link to support for login issues hoping that will help but they never respond.