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Character just gone!

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  • Character just gone!

    Click image for larger version

Name:	s3.jpg
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ID:	1743737i was playing on s3 LOA and i reloaded my page and when i went back in my character was totally gone just POOF vanished and im level 1 again at the begenning of the game and it says my character exists when i complete the tutorial thing Easy4Me2OwnU when i login with my username and password now im also stuck at the begennign of the game and cant move now, i completed the tutorial again and it reloaded for some reason at the screen where it says rank and now when i login i see the S rank thing and cant move to do anything.

    can someone please fix my account i was lvl 32 or 33 with 18k BR. i worked my *** of for like 10 hours today all for nothing as of right now. and im not the only one there are other people complaining about it on the facebook page.
    Last edited by Easy4Me2OwnU; 01-12-2014, 03:17 AM. Reason: added picture of where im now stuck

  • #2
    Characters do not just disappear. Please make sure you are on the right account and the right server.
    File a ticket
    for payment issues
    For issues with DragonPals send email to:

    R2 Game Rules click
    Interested in becoming a forum mod, click

    Comment


    • #3
      i only have 1 account on 1 server theres no mistaking it

      Comment


      • #4
        do i have to stream this to show you my account is screwed? please help me here. like i said not only is my account gone but i cant even get past the starting point now.

        Comment


        • #5
          why am i not getting any response from anyone on this issue is this how the support team works?

          Comment


          • #6
            You know I gave you a response and you can give more information. Now please calm down.

            Your character:
            Your server:
            Your: login, are you using Facebook?

            Provide information rather than just getting upset and I will do my best to assist you.
            File a ticket
            for payment issues
            For issues with DragonPals send email to:

            R2 Game Rules click
            Interested in becoming a forum mod, click

            Comment


            • #7
              im sorry

              Your character:Easy4Me2OwnU / 3x Knight
              Your server: Server 3 Prosperia
              Your: login, are you using Facebook? no email thrusha420@gmail.com or just thrusha420

              Comment


              • #8
                Thank you, I will have some check into this.
                File a ticket
                for payment issues
                For issues with DragonPals send email to:

                R2 Game Rules click
                Interested in becoming a forum mod, click

                Comment


                • #9
                  everything is fixed thanks

                  Comment


                  • #10
                    Welcome. Glad you are back to playing.
                    File a ticket
                    for payment issues
                    For issues with DragonPals send email to:

                    R2 Game Rules click
                    Interested in becoming a forum mod, click

                    Comment


                    • #11
                      It s me again, bother you at the forum now, sincerely, I don't remember the names of the two first, but probably one was female, and had my first name,that you already know, also you know my e-mail, and my server is the number one. Thanks for take the time to reading this and try to fix it

                      Comment


                      • #12
                        Hello,

                        You do not remember the name of your characters in LoA?
                        Your server where you started is S1, Nocturna's Tear.
                        Please provide some more information so I can help better.
                        Also, try to login with the account name : ferny75.
                        Thank you.




                        It's the first hour, of the first day
                        It's hard without you, I cannot lie
                        You were everything, and could have been
                        It's the first summer, of the first year
                        Today only rain, knocks on my window
                        And it reminds me, how much I loved you.


                        I fail to emerge
                        It's a universe, that wants me to get off
                        Fear catches me, and I start calling you.


                        It's the first night, when I feel cold
                        Your arms can no longer warm me
                        A cold soul, I cannot love.

                        Comment


                        • #13
                          I always log with this account, because any attempt to use another warning me invalid e-mail or invalid user name, but you are right, I cant remember the names
                          Last edited by ferny75; 02-21-2015, 02:47 PM.

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