Ticket system and payments..............

[Solariai]

I have 4 (?) records for 1000 diamonds (today), 500 diamonds x2 (yesterday), and 2000 diamonds (Apr 23rd) that say incomplete.

It seems I have the billing problem too. (though I don't remember the 2 500 diamond purchases ever happening yesterday)

It looks like the issue mentioned in the OP by the moderator is rearing it's ugly head again.

Oh I think I know what happened the window treated me like I did purchase 2 batches of 500 diamonds when I actually was just looking at the payment options...I think the same thing happened with the 2000 diamond purchase on the 23rd.

I completed the normal 1k diamond purchase though...that should have come through already.

Also if you're recharging via UltimatePoints it's probably not working because something went wrong on UltimatePay/PlaySpan's side. (UP is customer end/PlaySpan is the Merchant/Dev end of it.)

It took the card and gave me a point balance after I used it to activate VIP, but when I used the UltimatePoints to buy diamonds it didn't work. Why is that?

[elevit]

Why can not I get vip trial.ca why not go with the game icon

[kameron24]

LOL R2 u got so many bugs in this game no wonder so many ppl are quiting everytime yall fix one bug u create 10 more such shame I SAY BOYCOT r2 till they do there job cause they wont fix anything as long as u guys keep spending money cause thats really all they want

[R229751242]

I am playing on S117 and it has pretty much gone dead. I was wandering if it is posssible to move all my stuff and character to another server that has more active players without starting over.

[ariefboedy]

i'm from indonesia.. and MOL point work or no with this game?
*Thanks

[r2gamesbugged]

this happened during Styx event to my friend AngelofDark on R2 S1 Nocturna's tear. She didnt get Styx she recharged the amount for Styx and enough to get the enhancement stones and was missing like 1500 diamonds cause she kept rechargeing to get what she needed. she got jipped out of Styx in the end because she didnt get all her diamonds. so all that money she paid for nothing and she did this on the same day of the event, and sent tickets all day ended up getting stuck with amora.

[petkamax]

Fighting for my 1000 diamonds missing for 3 days without any result yet. Server 102.
Recharged with Xsolla.
Issues with late accounting everytime - delay for 6-10 hours if it was made in 2 payments.
NO bonus diamonds received
Promises, promises, promises.
Time to think about boycott or strike.
Game full of bugs, now problems with money spent.

[michael_pareja]

i cant log in in my acoount.. stupid game..

[kasmagultom]

Hai Moderator
i don't understand if we need server merger to slow with response ,why ? Because my server now is server dead only 10 ppl active now.

[Kynrese]

Has this been fixed because I need to buy transponder for gem event...

[Spartakiju]

Cen you tel my hau i cen get diamonds if my country did not support more than one of the payment methods!What shud i do?

[R210151395]

it gives no option to manually renew cash paid vip, mine was set for auto renew. and submitting a ticket is a waste of time since they never fix what is wrong. the game has declined in quality since i began playing.

[R239800025]

i have recharge 5 k diamonds an recive zero?whats the problem?

[Reign1]

Has ultimate pay been removed as a recharge option or is it one of the things being fixed? None of the other options have worked for me.

[AzaelSorath]

So does this mean those in my guild that have payed you cash for diamonds and been waiting for 2 weeks to get a reply from you as well as missing out on events
are going to get the diamonds they paid you cash for, ? and some compensation for the lose of event items due to non payment of diamond s ???????????????????????????????????????? customer care for this game is extremely bad and needs to be sorted out fast
Ombudsman springs to mind on these issues. s255 soul reapers