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R2games i salute your Customer support

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  • R2games i salute your Customer support

    Among the games that i have played RPG,FPS,MMORPG Browser based games and etc

    this is the 1st time that i have encountered a game with a customer support that is very fast to reply.


    Story


    My account was being hacked. because every 3 mins i would see "account has been login etc etc"
    then i started to login it to counter the hacker from destroying my account or even deleting my items.

    then in my laptop i contacted the CS to change my email so that my account would be safe. i was expecting 2 to 3 days(common) i was suprised that when i checked my ticket after 5 mins it was made. i saw a reply
    coming from the Customer support.

    after 10 mins of providing proof that the account was mine. it was successfully changed to the new mail.


    i salute you r2games for having a good CS.

  • #2
    Originally posted by AngelFiona View Post
    Among the games that i have played RPG,FPS,MMORPG Browser based games and etc

    this is the 1st time that i have encountered a game with a customer support that is very fast to reply.


    Story


    My account was being hacked. because every 3 mins i would see "account has been login etc etc"
    then i started to login it to counter the hacker from destroying my account or even deleting my items.

    then in my laptop i contacted the CS to change my email so that my account would be safe. i was expecting 2 to 3 days(common) i was suprised that when i checked my ticket after 5 mins it was made. i saw a reply
    coming from the Customer support.

    after 10 mins of providing proof that the account was mine. it was successfully changed to the new mail.


    i salute you r2games for having a good CS.
    Who Was This Thread Sponsored By? O,..,e
    'Cuz I'ma CandyMan~
    ☣CAIN☣

    Comment


    • #3
      Originally posted by ProNab View Post
      Who Was This Thread Sponsored By? O,..,e
      Mysterious no? First time seeing a thread for "good" Customer Support.
      The Last Remnant OSTs Go!!!

      {OuO**

      Comment


      • #4
        well this thread is not sponsored by someone nor created to sucked up to r2games. i made this thread because i was really
        happy about the CS of this game/company.even my friends who had problems with their accounts where helped by the CS
        so fast. normally it would take 2 or 3 days on other games.

        my 2 cents

        Comment


        • #5
          Originally posted by AngelFiona View Post
          well this thread is not sponsored by someone nor created to sucked up to r2games. i made this thread because i was really
          happy about the CS of this game/company.even my friends who had problems with their accounts where helped by the CS
          so fast. normally it would take 2 or 3 days on other games.

          my 2 cents
          Lucky you got it done fast, some people needed to wait 2 months.
          The Last Remnant OSTs Go!!!

          {OuO**

          Comment


          • #6
            wait until u lost some item

            Comment


            • #7
              Maybe AngelFiona wants to be a moderator someday.
              Mesh With The Best, Die Like The Rest.
              Great Power, Comes Great Responsibility

              Server: S62
              Class: Archer

              :cool::cool:

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              • #8
                i fine with r2 support

                if i go threw general support for everything that is
                s410

                MysterA uhhh 1.3 mil br
                Slyph orange Hecate 136k br

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                • #9
                  I do customer service job. when I deal with in game mails, some mails say things like "ur doing pretty good. service on another service is terrible". acutally I do all servers' cs support. customer support qulity depends on cs guy's working time and whether he chooses to ignore ur request/ticket or not.

                  Comment


                  • #10
                    Originally posted by DeathRiver View Post
                    Lucky you got it done fast, some people needed to wait 2 months.
                    I Bet She's A Girl~ ._.
                    'Cuz I'ma CandyMan~
                    ☣CAIN☣

                    Comment


                    • #11
                      let her have happy moment , dont ruin her moment lol (~^-^)~
                      [S1] Temple Of Ibalize
                      NasrulEyo
                      Mage
                      Havoc

                      "I'm Moving Forward Bcoz Of Friends , Ty For Supporting Me Friends & Havoc"
                      U can submit a here
                      My guide

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                      • #12
                        not sure if troll...

                        Comment


                        • #13
                          imo support here is far better than Nexon company support. Nexon company probably has the worse support ticket system ever made. Takes a good 3-6 months (sometimes longer) to get simple questions answered. Most of the time it is a auto message as well. I think the only reason though why R2 has a good support system is that this company isn't as big as the other f2p gaming companies.

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                          • #14
                            well, anything gotta be better than EA

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