Reward not received after completing Abyss Floor 114

[brakis1]

I completed floor 114 of the abyss, the reward appears as received, but I never received it, I sent 2 tickets to support, I was ignored, no response

[MemoryLane]

Abyss floor numbers have been changed, so the higher floor number now corresponds with a previous lower floor number, and if you already got that reward when the floor was a lower number, you don't get the reward from the new floor number.

If you're sure you are missing the rewards, please provide you character name and server, or your UID (found on the banner at the top of the game screen or on the upper left corner of the R2 home page), and I will ask support if they have received your ticket.

[brakis1]

ID: 61756341, Jean S238

[brakis1]

this bug of no resward

[MemoryLane]

Support was not able to locate any tickets regarding Abyss from the R2 UID you have provided. Did you submit your support request through https://www.r2games.com/support? Please try again and send me a screenshot of the confirmation screen. Because this screenshot will include your email address, please send that to me through Private Message.

To send me a Private Message, click on my name, then click the button that says Private Message. In your message, upload the screenshot. When you click "Post", you will receive an error. Simply close the window, the error message is itself an error, and the message is sent. I won't be able to respond to the message because private messages are broken, but I will be able to read it once.

Alternatively, you can join our Discord server.

[MemoryLane]

There seems to be a miscommunication. You said you submitted 2 tickets, and did not get a response to those tickets. I told you support said they do not have any tickets from you, based on the information you have provided me in this thread.

What I've asked you to do is submit a new ticket to https://www.r2games.com/support - and send me a screenshot of the confirmation message. That confirmation message will include your email address, which we don't allow to be publicly posted, so please send that screenshot to me in a private message. I will use that screenshot to make sure support received your ticket.

Once support has a ticket from you, they can look at your logs for previous rewards received and will let you know if you received the rewards from floor 114 before the change to this event, and they'll let you know what old floor that corresponded to. If they find you didn't receive those rewards under the old system, they'll inform the devs of the issue.

But first, need you to get a new ticket in, and send me the screenshot that says you'll get a response to your email within 3 days.

[brakis1]

ok, i send again outher ticket, ty

[CATINTHEHAT_069]

I have recently had the very same problem...and i wanted it documented in this forum...

[MemoryLane]

I have recently had the very same problem...and i wanted it documented in this forum...

Everyone is welcome to document anything they want on the forum, but there's nothing I can do for you for this issue. If you go back and read through the thread, it starts with informing people that the floor numbers changed, and the new floor numbers correspond with an old floor reward. If you received the reward from the old floor, you won't receive a second reward for the new floor. If you believe you never received that reward, you will need to submit a ticket.