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  • #1

    Topaz

    I brought 2 x 800 topaz on May 8th, 2021 06:32 AM and 06:34 AM and was planning to use it that day. I was charged $19.99 each, a few hours pass and I still don't get the my topaz. So I made ticket asking to get a refund because I don't get the topaz and the day was ending. There was no point getting topaz because I was going to sleep and miss all the rewards.
    The next day May 9th still don't get money back so I send another ticket, then around May 9th, 2021 10:26am I got 2 x 800 topaz. A whole day after when i bought it, Now I don't know what to do it them, when all the rewards I wanted was the day before. I don't know if i should chargeback, and i don't know I will get banned for it. I spend a lot in the last few weekly.
    I don't understand what to do anymore, this is getting annoying
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  • #2
    R2 cannot issue a refund. A chargeback will either result in not being able to recharge again, or a ban, depending on the situation. Tickets can take up to 72 hours to be responded to, especially when the ticket is sent during the weekend. Please have patience.
    New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

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    Rules of the Forum are found here.

    R2Games Ticket System for browser games: https://www.r2games.com/support

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    • #3
      This is so stupid, bought topaz and get charged. Don't get topaz and had to wait 24+ hours and get nothing for it. So you telling i missed all the rewards and it's me problem now. Nice support services. You could have ask what days I wanted the topaz but no. You just give it and missed rewards/event

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