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  • [Announcement] EAST/GMT zone servers login issues

    Dear players,

    Developers and technical departments have been engaged in an emergency investigation, with regard to the login problems of the EAST zone server groups (uc25, uc27, ue1, ue2, - S355, S232, S200, S277, S192, S185, S116, S124, S92, S118, S150, S66, S13, S213, etc), and the unsuccessful reset of daily activities. We are deeply sorry for the inconvenience caused by the recurring problems and issues.

    The servers are stable and accessible now. If the problems happen again, please post in here with your original server number and in-game name. We will send the feedback to developers in time in order to solve the problems timely and effectively.

    Please continue to pay attention to this post, we will be sure to follow up the problem. All servers will be again thoroughly checked on Monday, as soon as the Country holiday ends, and we will be updating the post as soon as everything is completely fixed.

    We are grateful to everyone's patience, understanding and support!
    REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

  • #2
    S232 blood reef, Llyod


    The problem persists, right now we can connect to the server but we cant open homestead Hunting treasure or divine realm,and we cant even chat whit other players inthe chat box, these are the same symptoms we had in the last 2 days before the login issues star it.

    If we cant login after gauntlet event we will notice you.
    Last edited by R2111335353; 06-08-2019, 08:57 AM.

    Comment


    • #3
      S355 Tyrel Was able to log in and now cannot. is 1535 server time

      Comment


      • #4
        server stuck at 99% loading in... S355 Island of fire. Name : Raziel

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        • #5
          S355 tyrel 1640 server time still cannot log in

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          • #6
            haven’t been able to log on for 3 hours now.

            Server: S355

            IGN: Rynnie

            Comment


            • #7
              Server uc25........used to be S185 Majestic Rampart and ub30 TA Baracas R2Games

              All Alts/browsers on this server working.

              RE: Post 06/07/19 @ 20:31

              I have 3 alts, I use 2 different Browsers and R2Client. All 3 won't load past https://imgur.com/a/FIwv4aZ. Has been bugged most of the day.
              Diff Char on R2Client can see chat, even type in it by hitting enter first and typing blind..... https://imgur.com/a/BQ2MtpZ IGN Dunciain.

              Thanks for your help.. TA Baracas

              Comment


              • #8
                S150 uc 25 cann't log in

                IGN Angelique

                Click image for larger version

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ID:	1986129
                Attached Files

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                • #9
                  Originally posted by R2111335353 View Post
                  The problem persists, right now we can connect to the server but we cant open homestead Hunting treasure or divine realm,and we cant even chat whit other players inthe chat box, these are the same symptoms we had in the last 2 days before the login issues star it.
                  Server: UC27 (S227)
                  IGN: SYAMEIMARU

                  Same issues as quoted. Since 2 days ago, for maybe half of the day the server can't complete loading, and when it does there are times when all the following features stop responding: cross server wyrm race (CS Wyrm), cross server clash of might (CS CoM), homestead. Maybe more I haven't noticed.
                  CS Wyrm and CS CoM buttons simply do nothing, Homestead button attempts to send player to Homestead but lands on a black screen (see here).

                  Also what do you call the East zone? UC27 is in Europe time zone.

                  Thanks

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                  • #10
                    s355 island of fire sloppy still cannot login to game

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                    • #11
                      S150 uc 25 cann't log in and this is 2 days in a row

                      IGN Angelique

                      Click image for larger version  Name:	Untitled.jpg Views:	1 Size:	244.8 KB ID:	1986126

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                      • #12
                        Thank you again for coming here and re-signaling what is not working. Please keep posting in here, with your IGN and server name and number, respectively the moment server dropped down again (if you can approximate that). I cannot do anything else at the moment but forward the list again and wait for ops/devs reply.
                        REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                        Comment


                        • #13
                          S181Firestone keep ****** brocken again, 99% login screan cant open game

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                          • #14
                            Hello there. I have checked and rechecked ALL servers mentioned by you and with login problems for these past 3 days (not only the servers mentioned here but others in the merged clusters, as well). All of them, now, could be logged in and they are accessible. Please, for the ones who still have the issue with the login, apply and follow the initial check steps (clean/clear cache/history, flush DNS, check and clear cache in flash, switch browsers, clean/clear cache and history, manually on each browser you might use, reboot, refresh game page) then try to login again. I know it might be needed to repeat the steps few times and to also wait for a bit longer for features to load and I am aware of the level of frustration it induces. Still, this is the way, no matter how annoying and frustrating it might be or seem. Waiting for your updates here, after. Thank you again.

                            Here are the ss taken from the checked and rechecked servers, mentioned by you as being still broken:
                            Click image for larger version  Name:	s150 08.06.2019.jpg Views:	1 Size:	93.4 KB ID:	1986138Click image for larger version  Name:	s181 08.06.2019.jpg Views:	1 Size:	132.7 KB ID:	1986139Click image for larger version  Name:	s185 08.06.2019.jpg Views:	1 Size:	128.9 KB ID:	1986140
                            Click image for larger version  Name:	s227 08.06.2019.jpg Views:	1 Size:	93.3 KB ID:	1986141Click image for larger version  Name:	s232 08.06.2019.jpg Views:	1 Size:	102.6 KB ID:	1986142Click image for larger version  Name:	s355 08.06.2019.jpg Views:	1 Size:	239.2 KB ID:	1986143
                            Click image for larger version

Name:	s145 - uc25.jpg
Views:	2
Size:	218.3 KB
ID:	1986146Click image for larger version

Name:	s192 - uc27.jpg
Views:	2
Size:	203.3 KB
ID:	1986148Click image for larger version

Name:	s268 - ue1.jpg
Views:	2
Size:	179.5 KB
ID:	1986149Click image for larger version

Name:	s149 - ue2.jpg
Views:	2
Size:	183.0 KB
ID:	1986151
                            Attached Files
                            Last edited by Sidhe; 06-08-2019, 02:22 PM.
                            REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                            Comment


                            • #15
                              UPDATE: We come with a request for you, here. For the servers affected, please post and mention which features are not loading, not working correctly or not accessible in any way so that we can add everything to the list and the report to be handed in to devs and tech team for checking. Thank you.
                              REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                              Comment

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