Purchased crystals never delivered

[LordGreymon]

The day 11/01/2017 I purchased 1050 crystals, but it seems that R2 has not delivered them. I passed a lot of tickets, with the corresponding payment voucher to show the purchase and still the crystals have not arrived. I do not know what happen with the purchase and R2 has not answered yet. If this situation continues I will have to stop playing and leave the game.

IGN: Lyndis
Server: S1 Starglade
Platform: Facebook

BTW I am playing with the Facebook ID generated automatically by the game.

[Reverie]

If you would send me your e-mail address via PM, your ticket will be forwarded to be checked.

[LordGreymon]

Another week and still no crystals and no answer from R2

[Reverie]

I have not yet forwarded your ticket as you have not clarified which single e-mail was used to submit your ticket. Please proceed to do so via PM.

[Update]
Your e-mail has been forwarded.

[LordGreymon]

Any new update??? January is about to end and still no crystals ...

[Reverie]

The CRM handling CSII cases will not be back from holiday leave until the 4th, so your ticket will be on hold until then.

[LordGreymon]

Ok. Its good to know that... thanks for the help Reverie

[scratch_Design]

There seems to be another person answering tickets. Finally after 2 weeks I got a response from R2, however they used the WRONG template, non even related to my question.Please forward this as well to GMS/CRMS so they take their time reading and replying tickets.

[MemoryLane]

There seems to be another person answering tickets. Finally after 2 weeks I got a response from R2, however they used the WRONG template, non even related to my question.Please forward this as well to GMS/CRMS so they take their time reading and replying tickets.

We would need your ticket number to forward that.

[scratch_Design]

@MemoryLane:Here it is #600718Thanks.

[LordGreymon]

Hi again, any new update about my situation? Its the 6th of february and still no crystals...

[Reverie]

Hi again, any new update about my situation? Its the 6th of february and still no crystals...

That's interesting. I followed up with the team upon their return and they stated that all crystal recharges that were being held had been sent, including the one tied to your e-mail.

[LordGreymon]

If that is true... where are them?

[Reverie]

The screenshot provided does not assure much of anything, however I will ask the CRM to doublecheck the recharge tied to your account.

[LordGreymon]

Sorry to be bothersome, but here is a better screenshot... I just want the crystals that I purchased, is it too much to ask?