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Purchased crystals never delivered

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  • #1

    Purchased crystals never delivered

    The day 11/01/2017 I purchased 1050 crystals, but it seems that R2 has not delivered them. I passed a lot of tickets, with the corresponding payment voucher to show the purchase and still the crystals have not arrived. I do not know what happen with the purchase and R2 has not answered yet. If this situation continues I will have to stop playing and leave the game.

    IGN: Lyndis
    Server: S1 Starglade
    Platform: Facebook

    BTW I am playing with the Facebook ID generated automatically by the game.
    Tags: None
  • #2
    If you would send me your e-mail address via PM, your ticket will be forwarded to be checked.

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    • #3
      Another week and still no crystals and no answer from R2

      Comment

      • #4
        I have not yet forwarded your ticket as you have not clarified which single e-mail was used to submit your ticket. Please proceed to do so via PM.

        [Update]
        Your e-mail has been forwarded.
        Last edited by Reverie; 01-23-2017, 08:05 PM.

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        • #5
          Any new update??? January is about to end and still no crystals ...

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          • #6
            The CRM handling CSII cases will not be back from holiday leave until the 4th, so your ticket will be on hold until then.

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            • #7
              Ok. Its good to know that... thanks for the help Reverie

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              • #8
                There seems to be another person answering tickets. Finally after 2 weeks I got a response from R2, however they used the WRONG template, non even related to my question.Please forward this as well to GMS/CRMS so they take their time reading and replying tickets.

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                • #9
                  Originally posted by scratch_Design View Post
                  There seems to be another person answering tickets. Finally after 2 weeks I got a response from R2, however they used the WRONG template, non even related to my question.Please forward this as well to GMS/CRMS so they take their time reading and replying tickets.
                  We would need your ticket number to forward that.
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                  • #10
                    @MemoryLane:Here it is #600718Thanks.

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                    • #11
                      Hi again, any new update about my situation? Its the 6th of february and still no crystals...

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                      • #12
                        Originally posted by LordGreymon View Post
                        Hi again, any new update about my situation? Its the 6th of february and still no crystals...
                        That's interesting. I followed up with the team upon their return and they stated that all crystal recharges that were being held had been sent, including the one tied to your e-mail.

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                        • #13
                          If that is true... where are them?

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                          • #14
                            The screenshot provided does not assure much of anything, however I will ask the CRM to doublecheck the recharge tied to your account.

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                            • #15
                              Sorry to be bothersome, but here is a better screenshot... I just want the crystals that I purchased, is it too much to ask?

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