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Watch out R2 alert

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  • Watch out R2 alert

    My character got reset to a level 1 Mortal and this is how R2 helps me after spending cash on this game

    Sun, Mar 17 2013 12:32pm
    Account Name:SaphiraXnl
    Game:Crystal Saga
    Server:[S59] Floran Everglades
    Character NameS59)Tinkerbell

    Date/Time of Problem: 03-17-2013 01:29 pm

    Customer Message:

    I just posted a ticket but cant see it.
    I went afk for 4 hours till now and when i came back i got disconnected so i relogged and my character was Level 1 and no items/seal or soul.
    What happened? No one has my password our character lock


    S59 Tinkerbell
    Sun, Mar 17 2013 12:38pm - Adonis R2


    Thank you for contacting us. Please make sure that you are entering into your correct account to retrieve back your character.


    -The R2Games Team
    Sun, Mar 17 2013 12:40pm
    I am, my character was in S59 Floran Everglades, and instead off a 89 scion rogue i have a level 1 mortal!

    Sun, Mar 17 2013 12:43pm - Adonis R2


    We would like to ask if you have shared your account information to anyone?

    -The R2Games Team
    Sun, Mar 17 2013 12:45pm
    Like i said in my first post, no one has my password and i even had a character lock as extra securit
    y
    Sun, Mar 17 2013 12:56pm
    and my level 1 mortal char can accept rebirth expedition and the pixie quest

    Sun, Mar 17 2013 5:33pm - Paul R2

    Please provide us a screenshot portraying that you have accepted the Pixie quest. Thank you.


    -The R2Games Team
    Sun, Mar 17 2013 7:07pm
    I cant, I only have the option, but that is NOT the point!
    Why do i have to wait 5 and a half hour and nothing has happened!?

    Sun, Mar 17 2013 7:39pm
    mortal.jpg (0.3 mb)
    But here the printscreen


    Click image for larger version

Name:	mortal.jpg
Views:	1
Size:	255.3 KB
ID:	1735103
    6 hours later NO respond, is this how R2 help their paying customers
    Last edited by SaphiraXnl; 03-18-2013, 02:59 AM.

  • #2
    yea tinkerbell is a high lvl scion and no one know her acct

    Comment


    • #3
      (S59)Tinkerbell is my friend and she's also in my friend list. I heard the news about what happened. I'm trying to view her in my friend list but she's not there anymore. So i tried to whisper her and view, *** !! level 1 mortal? I hope R2 will take an necessary action about this matter. It's just a bug, a bug that need to be fix. I'm hoping for the retrieval of her character as soon as possible.

      Comment


      • #4
        Saphira- What's the ticket number for that?
        New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

        Received a random forum error? Refresh the page first, sometimes the error message is the error.

        Some inboxes are broken, including mine. Please don't send me private messages at this time.

        Rules of the Forum are found here.

        R2Games Ticket System for browser games: https://www.r2games.com/support

        Comment


        • #5
          146589 memorylane! thanks for your quick response and help in advance

          Comment


          • #6
            I will do what I can to have this looked into.
            New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

            Received a random forum error? Refresh the page first, sometimes the error message is the error.

            Some inboxes are broken, including mine. Please don't send me private messages at this time.

            Rules of the Forum are found here.

            R2Games Ticket System for browser games: https://www.r2games.com/support

            Comment


            • #7
              Thanks Memory but im still not getting any 'support'

              Mon, Mar 18 2013 3:22am - Macjay R2


              Upon checking our record someone have an access to your account with different IP.

              - The R2Games Team

              Mon, Mar 18 2013 3:28am
              I gave no one my password or char lock. But this means i cant retrieve my character?


              And yet again a couple of hours silence

              Comment


              • #8
                Oh no! Tinkerbell is a Scion Rogue from S59! R2. This is so unfair! give her back her toon!

                Comment


                • #9
                  will someone please look into this? cuz if this happens to someone who put soo many effort and time into this game, even money, its just unfair if you are unable to retrieve the original character.
                  IGN: Trella
                  Server: Floran Everglades (S59)
                  Spouse: ShootingAce
                  Class: Combat Rogue
                  Plane: Scion
                  Level: +75
                  Wings: CottonCandy maxed
                  Nobility: Senechal *going up fast ^^ *
                  Guild: (DP1)Really, position: Hot
                  Pet: crappy green bear, super angel and cuddly bone dragon

                  Comment


                  • #10
                    Tinkerbell is also deleted out of my friendslist for some reason
                    IGN: Trella
                    Server: Floran Everglades (S59)
                    Spouse: ShootingAce
                    Class: Combat Rogue
                    Plane: Scion
                    Level: +75
                    Wings: CottonCandy maxed
                    Nobility: Senechal *going up fast ^^ *
                    Guild: (DP1)Really, position: Hot
                    Pet: crappy green bear, super angel and cuddly bone dragon

                    Comment


                    • #11
                      How do u idiots know its unfair? maybe she did something wrong, why always put the blame on r2 without even knowing what really happened? No one made you spend ur precious money on this game, u paid for pixiled items only, and not for unconditional support

                      Comment


                      • #12
                        Mon, Mar 18 2013 7:35am - Paul R2


                        There is no way that someone else can access your character unless you have voluntary given your account information or you have logged-in a computer that you do not own. We regret to inform you that it is not possible to restore your character anymore. Thank you for understanding.

                        -The R2Games Team

                        Comment


                        • #13
                          no ******* way!
                          IGN: Trella
                          Server: Floran Everglades (S59)
                          Spouse: ShootingAce
                          Class: Combat Rogue
                          Plane: Scion
                          Level: +75
                          Wings: CottonCandy maxed
                          Nobility: Senechal *going up fast ^^ *
                          Guild: (DP1)Really, position: Hot
                          Pet: crappy green bear, super angel and cuddly bone dragon

                          Comment


                          • #14
                            so they tell you to start all over?? what the hell??
                            IGN: Trella
                            Server: Floran Everglades (S59)
                            Spouse: ShootingAce
                            Class: Combat Rogue
                            Plane: Scion
                            Level: +75
                            Wings: CottonCandy maxed
                            Nobility: Senechal *going up fast ^^ *
                            Guild: (DP1)Really, position: Hot
                            Pet: crappy green bear, super angel and cuddly bone dragon

                            Comment


                            • #15
                              Good job R2, another player lost! Besides we all know for a fact u can retrieve characters, seen it more than once

                              .l.

                              Comment

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