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5 days and no gems

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  • 5 days and no gems

    Is there any way to contact someone from R2 besides opening a ticket? ive opened 4 tickets and no reply yet. its been 5-6 days since I purchased my first 1000 gems and another 3 days since I bought the last 1000 gems. I don't really know where to find the transaction number to put it into the ticket. Any help would be greatly appreciated

    Thank you,
    Djshortround

    Edit: this is through kongregate website
    Last edited by djshortround; 10-16-2013, 07:32 PM. Reason: clarifying

  • #2
    Wrong tread and section and game... Someone move this to the correct section.
    This Is A Computer Generated Post, No Signature Is Required.

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    • #3
      this is the crystal saga support thread right?

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      • #4
        Here is fine.

        Can you please give me all 4 of your ticket numbers, then choose which one you'd like a response to? I'll have them close the other 3 to reduce clutter and confusion.

        The transaction number would be in the email receipt following the purchase of the crystals.
        New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

        Received a random forum error? Refresh the page first, sometimes the error message is the error.

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        • #5
          Ticket 571669 - 607218 - 173002 - 157396. I didn't have a r2 account setup when I bought the crystals so it didn't send me a mail. I got the mail from kong. I do have a screenshot of the transaction history saying I bought the 1000 gems twice if u want that. 571669 is the one most recent so look into that 1 please and ty

          And ty for the fast response
          Last edited by shortrounddj; 10-16-2013, 09:51 PM.

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          • #6
            Can I please have your account name, character name, and server please?
            New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

            Received a random forum error? Refresh the page first, sometimes the error message is the error.

            Some inboxes are broken, including mine. Please don't send me private messages at this time.

            Rules of the Forum are found here.

            R2Games Ticket System for browser games: https://www.r2games.com/support

            Comment


            • #7
              shortrounddj - character ossifer - server 5

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              • #8
                Any status update?

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                • #9
                  Oh my... I hope my problem won't last this long...

                  Comment


                  • #10
                    this was a problem on my end I just hope they can fix it. I made a noob mistake when purchasing crystals

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                    • #11
                      soooo? just curious

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                      • #12
                        any update on this yet?

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                        • #13
                          Gotta wait for the billing team to be online before I can ask for an update.
                          New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                          Received a random forum error? Refresh the page first, sometimes the error message is the error.

                          Some inboxes are broken, including mine. Please don't send me private messages at this time.

                          Rules of the Forum are found here.

                          R2Games Ticket System for browser games: https://www.r2games.com/support

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