5 days and no gems

[djshortround]

Is there any way to contact someone from R2 besides opening a ticket? ive opened 4 tickets and no reply yet. its been 5-6 days since I purchased my first 1000 gems and another 3 days since I bought the last 1000 gems. I don't really know where to find the transaction number to put it into the ticket. Any help would be greatly appreciated

Thank you,
Djshortround

Edit: this is through kongregate website

[weizheng23]

Wrong tread and section and game... Someone move this to the correct section.

[shortrounddj]

this is the crystal saga support thread right?

[MemoryLane]

Here is fine.

Can you please give me all 4 of your ticket numbers, then choose which one you'd like a response to? I'll have them close the other 3 to reduce clutter and confusion.

The transaction number would be in the email receipt following the purchase of the crystals.

[shortrounddj]

Ticket 571669 - 607218 - 173002 - 157396. I didn't have a r2 account setup when I bought the crystals so it didn't send me a mail. I got the mail from kong. I do have a screenshot of the transaction history saying I bought the 1000 gems twice if u want that. 571669 is the one most recent so look into that 1 please and ty

And ty for the fast response

[MemoryLane]

Can I please have your account name, character name, and server please?

[shortrounddj]

shortrounddj - character ossifer - server 5

[shortrounddj]

Any status update?

[ryzabelle]

Oh my... I hope my problem won't last this long...

[shortrounddj]

this was a problem on my end I just hope they can fix it. I made a noob mistake when purchasing crystals

[shortrounddj]

soooo? just curious

[shortrounddj]

any update on this yet?

[MemoryLane]

Gotta wait for the billing team to be online before I can ask for an update.