Don't Buy any crystal

[CampoLover]

Hey guys, don't buy any crystal at least at in the next few days. I haven't receive my crystal that i ordered over 2 weeks ago and some of my guildies as well.
They not even reply my ticket

[loveshay]

that is sad but true, their automatic ticket system are still not fixed after the hack attack

[MemoryLane]

Or--- provide your ticket number and I'll help you get this resolved. Might be a lot more effective than trying to get people to stop recharging.

[CampoLover]

I've been submitting ticket for 3 times.... I don't know if u can feel my pain waiting items that I should get within 1 day (which is R2 said), instead now about 2 weeks and still not getting any. Anyway this all my ticket's number and you can read that what the ticket ppl said is 0 / no result / ********.

6/27/13 #224969
7/04/13 #230933
7/08/13 #759151

[MemoryLane]

I will ask for them to look into these. In the future, please stick to one ticket. If you have problems with the one ticket, let a moderator know and we will help you.

[CampoLover]

Ok guys i got the crystal just now... at last.... thanks MemoryLane

[CampoLover]

Oh wait MemoryLane, I didnt get my 1st time charge bonus and product introduction yet it suposed to come with the crystal, ty

[MemoryLane]

If you can grab the exact pack names, I'll have them send them to you.

[CampoLover]

For the 1st time charge bonus it's R2 advertisement and the Product introduction: Receive a bonus of Torches x12, Heroic Wings x10, Greater mount upgrade token x4, soul shard x4, morph crystal x4 and golden fruit of honor x4

[MemoryLane]

I know what you're talking about now. I'll pass this along when I get home from work.

[JapanGirl]

memoryLane i also recharged also like 2 days ago for vip and still hadn't got it and i filed a ticket and they said "We suggest that you contact your payment service provider as the subscription might not have gone through. Thank you.

-The R2Games Team" need my vip asap ticket #233861

[MemoryLane]

memoryLane i also recharged also like 2 days ago for vip and still hadn't got it and i filed a ticket and they said "We suggest that you contact your payment service provider as the subscription might not have gone through. Thank you.

-The R2Games Team" need my vip asap ticket #233861

Did you contact your payment service provider?

[Apoloymi]

Memory heres JapanGirl original post

http://puu.sh/3zm8W.png

She used a Ultimate Game Card

Don't know if this helps

[PrinceKuja]

why is it that R2 support staff cant deal with tickets in these scenarios unless we get a mod to help? ***

[MemoryLane]

why is it that R2 support staff cant deal with tickets in these scenarios unless we get a mod to help? ***

I can say hundreds of tickets platform wide get sent every day, with this number tripling if there's a connection issue or post-patch bug. To have a handful of people fall through the cracks or need additional help isn't all that bad.