tycoon didnt count points

[Mr.Mitko]

Tycoon didnt count my points 14 hours already, i know sometimes have delays but that is to much. Also every time when pressed dragon soul the game freezy and have to refresh, so have no access to manage it. Hope to fix it asap.

IGN:shmo
server: s 280 ( wandering plants) after merge uc21

[Sidhe]

Hello there. I do believe and I think that everything it could have been done by means of forum and by our reports was done. Some resolutions we get for our issues are not satisfactory and they do not meet our expectations, either. There is nothing it will change if you keep complaining and overcrying about this matter, it is only increasing frustration and becomes counter productive. For the sanity of all of us here I will close this thread as issue which is the topic of it has been solved and solutioned.

[R293351197]

Many people including myself put in individual tickets. The only response we received was that the system was down and they will get back to us. Nothing more. The realm comp was a joke. I have received better comp for events that did not nearly cost as much. As Mr. Mitko stated we pay real dollars for pixels on a screen. This is not a commodity that cost anything to make, ship, or send. It is virtual, no real value, no real substance. Why are the devs being so cheap. Is it because they do not want to admit what a huge mistake they made, and then they all took the week off so no one responded timely. Or is it just they don't care about the players, game, or relationship with the community. You ask us to vote you as best game this and best game that, and yet you do not respond to real issues or problems your players have in game. It is not really fair for the devs to expect players to do their jobs for them. The game tracks recharges, diamonds spent, items collected and rewards given. They simply do not want to do the work to figure out how much each person lost, thus they just gave a token comp and closed all the tickets without thinking about what was fair to the players.

[Mr.Mitko]

Actually I think all of the players of our server even those with personal compensation are really disappointed. This compenstation is kinda joke. We can't change devs decisions, but about this huge issue which cost us not only money , resources and time, i personaly feel myslef plundered and humiliated.
They may ask my blood group or my wife underpants number, that`s change nothing. We can talk every day all day long , so f. what?!! normal relations beetween both sides are two-way and if we want to keep them must have balance, otherwise everything over.
?gainst our real money, we get virtual gaming stuff. It is so difficult (expensive) to be offset in real terms, and why not a little more, as the default is a real loss plus a little compensation. In real world works in this way, here every single time it is for our account.
That is my personal opinion

[Sidhe]

Hello. As far as I can remember, for the whole server there was a compensation issued, which value and content was established by devs. For any individual losses I have mentioned that player/s need to submit tickets to support, with proof and documented/justified evidence they would have gotten a certain top spot in CS Tycoon. As a player I can understand the frustration and discontent you might experience but still this won't help with changing devs' decision.

[R293351197]

Where is the individual compensation for the rest of the players on the server? You cannot calculate and give individual comp to just one player, others on the server have massive losses as well. The devs need to do a better job.

[Alkaris]

Just a reminder that powerposting and bumping are not allowed on forums. We know and remember about this issue and as soon as answer will be provided to us it will posted.

[Sidhe]

Hello. Your issue is also forwarded and pushed towards ops on a daily basis, still I cannot come with any promises or valid answers, not until they are given to me. Which has not happened yet. As I already told you any update or news or solution they will decide upon will be immediately posted in here.

[fireangelm64]

Good morning. The request for your problem to be solutioned and for a compensation to be issued has been and is forwarded and reforwarded on a daily basis. Unfortunately, as you have also stated, it is not mods who can do something to get this sorted out. We have tried every single day, still there is no answer or reply from support team or devs we can come with. I know you are getting tired, angry and frustrated about everything, I am experiencing exactly the same feelings. All we could do by means of forum until now, it was done. We are waiting for an official reply or answer and the moment it reaches us, we'll let you know about it.

Thank you. We know YOU are doing your part but it is still upsetting. I was chatting with another player on a different server and this same thing happened to them with the last tycoon and they did not receive any sort of compensation.

IF this is an issue that is continuously happening to servers then something does need to happen on their part. Perhaps you can bring this to their attention that this is not hte first time this has happened (if not already) to hopefully speed things up a bit as well as make the players happy.

I will continue to try to check this on a daily basis for updates and rely the updates in a couple servers.

Thank you for your time!

[fireangelm64]

You also need to contact support for this issue.

For what exactly? I have no ss to prove I spent diamonds bc I didnt think I would need ss....I can't ss everything I do in game. :/

[Sidhe]

Good morning. The request for your problem to be solutioned and for a compensation to be issued has been and is forwarded and reforwarded on a daily basis. Unfortunately, as you have also stated, it is not mods who can do something to get this sorted out. We have tried every single day, still there is no answer or reply from support team or devs we can come with. I know you are getting tired, angry and frustrated about everything, I am experiencing exactly the same feelings. All we could do by means of forum until now, it was done. We are waiting for an official reply or answer and the moment it reaches us, we'll let you know about it.

[R293351197]

Tycoon has been over for 3 days and still no compensation. Why is there no response from the Devs??? The moderators are trying but they are not the ones who control the restitution, the DEVS need to be more responsive to the players and not just think we are going to let this drop.

[Alkaris]

I would like my 2800 diamonds back but thats not going to happen lol.

You also need to contact support for this issue.

[fireangelm64]

I would like my 2800 diamonds back but thats not going to happen lol.

[fireangelm64]

Yea, their system was down. Just got my response. here is what they said. xD


Greetings Soreen,

We are sincerely sorry for the late response as there was delay issue on tickets system. The server tycoon issue has been reported to the game develop team. Please kindly be patient with us. As there are many reports for it, we kindly ask you to keep an eye on forum or in game announcement where we will announce the fix/compensation. Again we apologize for any inconveneince have caused by the problem and we appreciate your patience, understanding and constant support.

If you have any other questions in the meanwhile, please feel free to let us know.

Kind regards,
The R2Games Team