Auto Renewal Bugged, and Not Receiving VIP

[Cara_may]

Support Ticket Opened [#55287]

I have opened the above ticket as I paid for VIP and am still to receive it. Money came out of my account a few days ago. Very annoying.

Still waiting

[R247886301]

Hi FlufflePuff
case # is 56394
hope this gets resolved. Lately LOA seems to be encountering bug issues. Please restore VIP status as soon as you can.

regards,
Romeo

[R25135115]

i hope we can have compensation for that? because it is 2 days already the bug is not fix yet ---

[R25135115]

Your case # is 56406 i hope we can have a compensation for this because is 2 days already the bug not fix yet where GM vet? you need to fix this

[kotaroukung]

case # is 56464
can't renew vip

[unlimited497]

I had the VIP issue as well. I sent in a ticket already. Hopefully it's fix very soon. I did not get to claim my VIP rewards, can not do anything as usual due to cool down. If it's not fix before resets again and get same compensation for what I lost, I am getting my refund back for the month, even if I have to file through my bank. This is ridiculous.

[Scorpionrose]

same problem for me

#56584

[R214473323]

case # is 56587

And for me to you pay for it and you get nothing

[R246089857]

Same:
#56623

[Cara_may]

Its been over a week and I am still waiting. So much lost time and rewards.

#55287

[Cara_may]

I have replied to the support showing details of the two transactions placed in which only 1 was received.

[R217478527]

my VIP was meant to renew today and it dident i tried to buy more told me my VIP is still active but its not lol im lost with out it i hate not being able to clear cd XD ive submitted a ticket.

Your case # is 57436, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
The R2Games Support Elves

Hopefully you can help me out and quickly lol thank you Support Elves lol

[R217478527]

hmmmmm checking bank statement date my VIP payment left my account on the 12th of march why did it suddenly cut me off today then 3 days after you already got my payment? lol seems abit dodgy lol

[FlufflePuff]

#57436
#55287
#56406
#56464
#56584
#56587
#56623

Have been forwarded, sorry for the delay.

[R217478527]

Thank you FlufflePuff whats the estimated time for this to be sorted if you dont mind me asking now that you have forwarded them