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Auto Renewal Bugged, and Not Receiving VIP

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  • #76
    Originally posted by R217478527 View Post
    Thank you FlufflePuff whats the estimated time for this to be sorted if you dont mind me asking now that you have forwarded them
    Pretty quick. Should give it a check whenever you can.

    But for future notices for people with this issue. Simply cancel your vip, and then manually renew it, and it should work.

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    • #77
      thank you got VIP back

      Comment


      • #78
        My Vip has not renewed but tells me that I am enrolled...
        it was due for renewal today



        Your case # is 57523, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
        If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
        Last edited by R253692865; 03-15-2014, 08:21 PM.

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        • #79
          Support Ticket Opened [#57429]

          6 hours no response getting ticked. Just got told should post here by a few other guildie's who had this issue. Didn't have this **** last month.

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          • #80
            my vip was suppose to renew today but it has not i did what u said to cancel the vip put i can not reactivate vip it says As VIP membership is currently still active on this character you can't renew it at this time.
            case no #57556
            Last edited by R227891466; 03-16-2014, 12:04 AM.

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            • #81
              Originally posted by R217478527 View Post
              my VIP was meant to renew today and it dident i tried to buy more told me my VIP is still active
              Same problem.

              Your case # is 57608

              Thank you.

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              • #82
                Your case # is 57677, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
                If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
                The R2Games Support Elves

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                • #83
                  my vip just ran out and its not automatically renewing but wont let me recharge for it

                  Constance
                  s4
                  case number: 57692

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                  • #84
                    i also cant seem to get any answers..6 tickets not one answer..chatgerd today 2 hrsago..says its active yet still no benifits showing..last ticket was 57718..server 433 dreadwood wartune..toon..sabrel..pls this is fustrateing

                    Comment


                    • #85
                      My vip state is now active....





                      Originally posted by R253692865 View Post
                      My Vip has not renewed but tells me that I am enrolled...
                      it was due for renewal today



                      Your case # is 57523, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
                      If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.

                      Comment


                      • #86
                        My VIP status ran out today although i am subscribing to have it autorenewed case # is 57951, pls fix this

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                        • #87
                          LOL I love it LOL

                          My ticket #48048 which has been going on for a week was finally solved but in the interim:

                          1. You blamed it on me (that didn't work since I could make normal purchases using playspan or paypal)
                          2. You blamed in on my credit card company (that didn't work since they have no record of transactions.)
                          3. You blamed in on playspan and paypal. Playspan uses their rules to cover paypal. (That didn't work either since playspan seen the transactions but were being rejected through r2 rules) and playspan said it had to do with R2 configuration of future pay.
                          4. You had to finally take the blame yourself but the explaination of not receiving any record of the many times I tried to get VIP didn't show up for almost a week and they came in as $1 precharges that said I tried to make the transactions but they fail for reasons as you say, that were out of your control.

                          So I lost a weeks worth of VIP privileges and now I read on this post that you do know something about it and are fixing them on a per item basis.

                          How come my "Support Specialist" says it's something out of R2's control but at the same time you are fixing all these other troubles as they arise? I still believe that all of us that post on this posting should get recompense on privileges lost because of a bug on R2's end even though they won't admit it.

                          Comment


                          • #88
                            Support Ticket Opened [#57919] not renewing vip pls fix
                            Jdforder - League of angels lunarias grace

                            Comment


                            • #89
                              My ticket usually gets opened like 50 minutes after I send it...
                              This cruel world is filled with.... WEIRDOS AND PSCHOPATH FREAKS!


                              LUNARIA STORY
                              Accelen
                              My dear 28, s32, and the others, I CANNOT LOG ON FOR SOME REASON!

                              COME VISIT US IN [S28]CULLINA ISLES!

                              Comment


                              • #90
                                ive opened a case and still havent got an answer plus the new compensation im vip6 and i cant collect it

                                Constance
                                s4- lunarias Grace
                                br: 260k +

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