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Auto Renewal Bugged, and Not Receiving VIP

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  • hi there... i was renew my vip today (04/20/2014). but i didnt receive any diomond from renewal.

    it says "the reward will be sent to you through in-game mail on the day your VIP status is renewed"
    but then i check on my mail, its nothing

    can you check what is going on here... ty

    Name : Rena
    Server : 87 Wildhammerfold

    Comment


    • no longer want to be vip, as I do for that?
      please i need help on that
      thanks
      Last edited by 14491703; 04-20-2014, 02:08 PM.

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      • 95157

        s4-Ouranos

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        • cant buy vip ????

          http://prntscr.com/3go54q

          s20 tear

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          • Click image for larger version

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            i mean seriously getting annoyed with this **** now R2 my VIP6 ran out 2 days ago and still no auto renewal get ur act together no need for more poxy servers just sort out ur others for a few days stop thinking $$$$ and start think loyal people (not for much longer = no $$$$) 131G13055 VIP6 S127

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            • Your case # is 98818, please write it down and keep it safe so that you can reference it again in the future.
              trouble whit vip renew
              League of angels Rain s114
              Wartune Froza s374

              Nova genesis s43 siria
              sense of sanity comes from insanity.
              chill,relax,sit back and eat cookie or if drama just swap for popcorn and laugh

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              • S2 Sylvia's Copse, IGN : Soov, renewed my VIP few days ago but didn't get diamonds in mail for renewal rewards.. can you please check what's going on? thx

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                • Your case # is 105114

                  DONE
                  Last edited by Technno; 05-23-2014, 01:21 PM.
                  S 146 Tenesi

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                  • Silence
                    S109

                    Having issues with renewing. I have no VIP in game but when i go to renew it, I am being told that my VIP is still active.
                    Case # 105902

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                    Last edited by deekster; 05-24-2014, 11:28 PM. Reason: Image

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                    • Case 106382, help?

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                      • Originally posted by Manaco View Post
                        Case 106382, help?
                        Ty for speedy response. But I cannot cancel my auto renewal because my profile requires email verification and guess what? Your site isn't sending me verification emails

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                        • #107737 this is my ticket number

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                          • case # 112800 how long till i get my vip renew?

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                            • case # 113285 still no action..i didn't receive my renewal reward..

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                              • Posted a ticket on behalf of my GF: Your case # is 114652, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
                                VIP not renewed when it should it happen every month since day one, last month she had to use the free VIP to cover for it and today she can't finish up due to CD and so on that came, she had VIP up until what 1 hour ago.

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