Auto Renewal Bugged, and Not Receiving VIP

[Razuznava4a]

Case #: 207352 and for second day i cant collect reward for VIP, Rider protect dont work and Alchemy still cant collect

[Slicerunit01]

My case number is #: 207810. Please help me get this fixed and when can we expect to get the raiders and alchemy fixed this is officially the third day for my VIP not working and the fourth day for my alchemy not working, and now i cant even get my raiders locks at all it starts at zero and i just started the game.

[M_Alexandru]

Every month same problem. Vip is not auto-renew automatically. Can fix this problem once and for all?
Can check back post no. 196? I have the same issue. Cannot Use Vip . Thank You
S39 / GOKUZ
L.E.: in the time I was typing here it has been done. Thank You, have a great day.

[MysticalDreams]

I have had my VIP charge come out of my bank account 3 times in 2 days, yet my VIP is non active, wrote to them and they said in their records they charged me once and that my VIP is active, took screen shots of paypal that the payments went through showing it was for VIP, took screen shot of bank statement showing that it did come out and also took screen shot of game account showing that in fact my VIP is not active. Sent all of this through the email I received from them, haven't heard anything yet today. Pretty upset about all this.

Case #: 222249

[R2106571612]

Hi my VIp wasnt again renewed by subscription, and i was month ago charged twice for VIP but noone answer for my ticket. Please help me.

My case #223532..

thanks..

[Miz18]

My VIP has always auto renewed...now suddenly it has not.
Checked my paypal...shows five payments for VIP sent to R2 Games...two on Dec. 10, one each on Dec. 11, 12 and 13th...none claimed by R2 Games.
I have the money...the transaction has gone through from my end...(five times now apparently)....Do you not want my money? Btw...I better not be charged five times for it.
I have put in a ticket..but really...this is ridiculous. Get my VIP processed already.

I have checked my online banking..the amount for my VIP has been withdrawn from my bank account three times so far...and I expect the last two to be withdrawn tomorrow when the bank reopens.

[SShivaa]

My issue is abit different, I cancelled my auto renewal for my vip yet it still auto recharge. I checked in my account few days ago and it's been cancelled yet I got renewed it tonight, Bah. Can you take it back the renewal and the diamonds rewards ? Since I didn't plan to continue my vip at all.

[M_Alexandru]

Billing renew date was 13.01.2015. We are in 14 and did not renewed automatically.
'Any news?

[M_Alexandru]

Submited tiket # is 254659

[Miz18]

Mine should have renewed and has not! Why are there problems every month? Getting rather sick of it.

[R23511873]

Your case # is 259235

Your case # is 259235,

Your case # is 259235, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.

[emlooney]

Here is my ticket # Your case # is 259289

Thanks
Sephera
S168 Fellbrook

[emlooney]

Thanks for the fast response

[Ryiala]

same Problem, wanted to renew my vip with Diamonds.It said purchase successful,but nothing happened...and so i couldn't get my last 7 Gold feathers for the Event yesterday.

[Umiqunia]

Your case # is 284051