1st recharge Package not received

[demonic13maul69]

i recharged 1000 diamonds on what i believed to be my account sith1369 on sever 244 and it has turned out to have started me a new account instead on 244 what do i do to get my diamonds on the right account?

[mjyoda1369]

i got the email but the reply did not get sent but i understand about the banning of the character hero but i would like to have the diamond applied to sith1369 account if possible and if not then go ahead and apply to mjyoda1369 account please

[EdgeLOA]

i got the email but the reply did not get sent but i understand about the banning of the character hero but i would like to have the diamond applied to sith1369 account if possible and if not then go ahead and apply to mjyoda1369 account please

Open a support ticket here regarding this, if you have already created a ticket give me your Case #.

[KuurusVamp]

Hey S260, not sure if this is a common problem, but I did my recharge and got the 1st recharge packet, but did not get the Diamond Return?????

Already opened a ticket yesterday, still awaiting response.

[R299508420]

Missing Diamonds

hi my name is NightMist on S263
i recharged for the very first time on monday the 13th july
i got the angel etc but on the first recharge tab it says recharge 1k diamonds and get 500 diamond bonus
and i still have not received it i already opened a ticket without any luck

i really hope you can help me
many thanks
NightMist

[Dimon_D]

hello please help i recearget 4000 dimonds and recieved nothing!!!! s265 Alanna!!!

[Rubedo]

You need to file a support ticket to billing.

[R257134565]

07/24/2015
League of Angels
1000 Diamonds
Incomplete
06/17/2015
League of Angels
500 Diamonds
Incomplete
06/17/2015
League of Angels
500 Diamonds
Incomplete
06/13/2015
League of Angels
1000 Diamonds
Incomplete
06/13/2015
League of Angels
1000 Diamonds
Incomplete
06/13/2015
League of Angels
1000 Diamonds
Incomplete
06/12/2015
League of Angels
2000 Diamonds
Incomplete
06/12/2015
League of Angels
2000 Diamonds
Incomplete
06/12/2015
League of Angels
10000 Diamonds
Incomplete
NEXT

My friends

[orionway]

i have 2 times submitted a ticket for problem with my 10.28.2015 recharge... basically, i paid for recharge on night of 28th, at 23:25:02 it cleared PayPal. I submitted live chat, xsolla ticket, r2games ticket, paypal ticket. Xsolla only responds with an automated response. R2games hasn't responded at all, either time. I don't want to cancel my payment, i just want the other 1300 or more diamonds that I got cheated out of. I needed my diamonds before rollover to participate in the hot events.. the ONLY reason I bought the 1k in diamonds. I'd calculated that with the hot events, precious, recharge at least 299, recharge any amount and the other items i'd get at least 6300 diamonds and other stuff! I didn't get my diamonds until 01:30 after rollover. This is NOT what I paid for, when I paid... can u help me get resolution?

[R2138086028]

I wont buy diamonds and im klicking on submit to switch on next page but dont working.
Server Slvig (1009) platform Facebook

[phungnamthang]

recharge but it just stay pending. please help!
sever: S300, R2 games
acc: phungnamthang
hero: victor




if it keep pending like this i would lost the black friday event which will be end today.



Now just 3h20mim left for this event what should i do???? Just submit a ticket.

[Alkaris]

phungnamthang
I dont know what happened, but chargeback is very bad.
You need to contact support as soon as possible to resolve issue.
http://www.r2games.com/support/?ac=ticket&ticket_type=7

[phungnamthang]

i did submit a ticket alrealy. and dont know how to solve this broblem. just wait. thanks anyways.

and now, when i f5, i got this. what happen???



anyone tell me why am i blocked???

[Alkaris]

anyone tell me why am i blocked???

Because of your chargeback. You need to wait for answer on your ticket and resolve that issue with support.

[phungnamthang]

Because of your chargeback. You need to wait for answer on your ticket and resolve that issue with support.

If there is any issue between the payment service and r2games, im the one who lost time and money first, blocking my acc resolve nothing here. is this fare in this case?