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my account restated

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  • my account restated

    my account start as fresh after i been level 41 !!

  • #2
    You're either on the wrong account, or you're on the wrong server. Double check both. If you're sure you're on the correct account and have chosen the correct server, please contact support at https://www.r2games.com/support with information about the account so they can help get you reconnected to it.
    New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

    Received a random forum error? Refresh the page first, sometimes the error message is the error.

    Some inboxes are broken, including mine. Please don't send me private messages at this time.

    Rules of the Forum are found here.

    R2Games Ticket System for browser games: https://www.r2games.com/support

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    • #3
      neither , , my account is correct , that what i thought at first , but no i checked my office computer and my house computer nothing i mistakenly missed ,, also the servers , i contact my guild friends and all fine , just my account is restarted fresh new

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      • #4
        Let me know if you need additional assistance with your ticket.
        New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

        Received a random forum error? Refresh the page first, sometimes the error message is the error.

        Some inboxes are broken, including mine. Please don't send me private messages at this time.

        Rules of the Forum are found here.

        R2Games Ticket System for browser games: https://www.r2games.com/support

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        • #5
          yes please , they still dont know what happen ,,

          this what i got when i log in , but this isnt my village ,, my level was 41 , before things happen ,, my main building was 18 going to 19

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          • #6
            When you log in with this option, using a browser, does it take you to a new account?

            Click image for larger version  Name:	Screenshot_6.jpg Views:	1 Size:	18.7 KB ID:	2020374

            I see you keep sending support partial screenshots. Please be sure to include the R2 banner at the top of the game screen, as that has your UID on it, and they can verify what account you're logged into that way, while trying to sort out why you can't log into the correct one.
            Last edited by MemoryLane; 05-19-2021, 06:59 PM.
            New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

            Received a random forum error? Refresh the page first, sometimes the error message is the error.

            Some inboxes are broken, including mine. Please don't send me private messages at this time.

            Rules of the Forum are found here.

            R2Games Ticket System for browser games: https://www.r2games.com/support

            Comment


            • #7
              they told me that also i tried it , it created another new account beside the "renewed one" another new one ,, and i guess the problem start to get harder exactly as i did this because before that ,, my house computer cant log in , as the account not created , BUT ,, my work computer still got my game open as still playing fine ,

              then i did that click ,, it loged out my office computer , then things got harder after that

              Comment


              • #8
                So the answer to my question is yes? Log into the game using the same method you have always used and take a screenshot that includes the banner at the top of the screen, because they need to see your UID. That is your next reply to support.
                New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                Received a random forum error? Refresh the page first, sometimes the error message is the error.

                Some inboxes are broken, including mine. Please don't send me private messages at this time.

                Rules of the Forum are found here.

                R2Games Ticket System for browser games: https://www.r2games.com/support

                Comment


                • #9
                  i didnt understand ,,this uid is new my old one is not showing now

                  any how , i give up , this waist my time ,, your time and every body time ,, let us leave this

                  Comment


                  • #10
                    I don't understand why you are cropping the screenshots. You need the whole screen, and you need to reply to your ticket with it. This is an easy fix when you provide exactly what you're being asked for.
                    New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                    Received a random forum error? Refresh the page first, sometimes the error message is the error.

                    Some inboxes are broken, including mine. Please don't send me private messages at this time.

                    Rules of the Forum are found here.

                    R2Games Ticket System for browser games: https://www.r2games.com/support

                    Comment


                    • #11

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                      • #12
                        Did you by chance ever recharge on the character? If so, do you have access to a receipt?
                        New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                        Received a random forum error? Refresh the page first, sometimes the error message is the error.

                        Some inboxes are broken, including mine. Please don't send me private messages at this time.

                        Rules of the Forum are found here.

                        R2Games Ticket System for browser games: https://www.r2games.com/support

                        Comment


                        • #13
                          NO i didnt

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                          • #14
                            sir , its ok ,, i know you doing all you can , but nothing in hands , i understand , i really should give up

                            Comment


                            • #15
                              The reason I asked is because there's 2 websites for Survivor Legacy, and players from both sites play together on the same servers. Sometimes when a character is "missing", it's because the wrong website is being logged into. The other site for this game is survivorlegacy.com - same players, it's just not going to be the same account because it's a different company. It happens a lot, and a receipt would show right away the correct website.

                              I've spoken to support on your behalf. I forwarded the screenshot to show what account you're being taken to when you log in. I've helped explain again to them that you are trying to access the character named nihad on R2-21. They are forwarding your information to another department to help locate the account your character is on, and will help you get reconnected to it.
                              New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5

                              Received a random forum error? Refresh the page first, sometimes the error message is the error.

                              Some inboxes are broken, including mine. Please don't send me private messages at this time.

                              Rules of the Forum are found here.

                              R2Games Ticket System for browser games: https://www.r2games.com/support

                              Comment

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