my account restated

[Nihad 118]

my account start as fresh after i been level 41 !!

[MemoryLane]

You're either on the wrong account, or you're on the wrong server. Double check both. If you're sure you're on the correct account and have chosen the correct server, please contact support at https://www.r2games.com/support with information about the account so they can help get you reconnected to it.

[Nihad 118]

neither , , my account is correct , that what i thought at first , but no i checked my office computer and my house computer nothing i mistakenly missed ,, also the servers , i contact my guild friends and all fine , just my account is restarted fresh new

[MemoryLane]

Let me know if you need additional assistance with your ticket.

[Nihad 118]

yes please , they still dont know what happen ,,

this what i got when i log in , but this isnt my village ,, my level was 41 , before things happen ,, my main building was 18 going to 19

[MemoryLane]

When you log in with this option, using a browser, does it take you to a new account?



I see you keep sending support partial screenshots. Please be sure to include the R2 banner at the top of the game screen, as that has your UID on it, and they can verify what account you're logged into that way, while trying to sort out why you can't log into the correct one.

[Nihad 118]

they told me that also i tried it , it created another new account beside the "renewed one" another new one ,, and i guess the problem start to get harder exactly as i did this because before that ,, my house computer cant log in , as the account not created , BUT ,, my work computer still got my game open as still playing fine ,

then i did that click ,, it loged out my office computer , then things got harder after that

[MemoryLane]

So the answer to my question is yes? Log into the game using the same method you have always used and take a screenshot that includes the banner at the top of the screen, because they need to see your UID. That is your next reply to support.

[Nihad 118]

i didnt understand ,,this uid is new my old one is not showing now

any how , i give up , this waist my time ,, your time and every body time ,, let us leave this

[MemoryLane]

I don't understand why you are cropping the screenshots. You need the whole screen, and you need to reply to your ticket with it. This is an easy fix when you provide exactly what you're being asked for.

[Nihad 118]

[MemoryLane]

Did you by chance ever recharge on the character? If so, do you have access to a receipt?

[Nihad 118]

NO i didnt

[Nihad 118]

sir , its ok ,, i know you doing all you can , but nothing in hands , i understand , i really should give up

[MemoryLane]

The reason I asked is because there's 2 websites for Survivor Legacy, and players from both sites play together on the same servers. Sometimes when a character is "missing", it's because the wrong website is being logged into. The other site for this game is survivorlegacy.com - same players, it's just not going to be the same account because it's a different company. It happens a lot, and a receipt would show right away the correct website.

I've spoken to support on your behalf. I forwarded the screenshot to show what account you're being taken to when you log in. I've helped explain again to them that you are trying to access the character named nihad on R2-21. They are forwarding your information to another department to help locate the account your character is on, and will help you get reconnected to it.