We won Sagehelm - so now what?

[chrysim55]

We won Sagehelm an hour ago. Have not been able to login since. Is there a waiting period or something? Why are we being shut out like this? We won and we want to go to the 4th Age and play but for some reason known only to R2, we are being blocked from doing so.

Note: I changed the title and now it won't let me change it anymore so it should say " We won Sagehelm - so now what? "

[Dave Bartley]

You now have to wait for enough other servers to finish the third age to start the fourth age

[Ivan Stefanov]

How long week , mont.

[elitemelisa]

det vil være godt på vide hvor længe vi skal vente

[chrysim55]

Winning Sagehelm means having to wait an indeterminate period of time before we can ever play again? What a steaming pile of ****! We worked hard to win this stupid game and now we are basically banned from playing it. We can't access our old server and we can't get onto the new one. So for winning, we are kicked out until they feel like letting us play again! GTH

[Dave Bartley]

usually between a few to 10 days

[chrysim55]

Way to kill a server before it is even up and running. Promote a game where you are elevated to another level server BUT keep all of the players in limbo for days or weeks?! What kind of crappy logic is that? People are not just going to sit around hoping you will let them play again. They are going to move on to another game that is active and does not treat its players as if they mere cash cows. We were excited and enthused when we won today - hours ago now! That buzz has long since evaporated and all that is left for us is the very nasty feeling that we have been conned and used.

Melisa -
Desværre ved jeg ikke, hvornår vi nogensinde skal spille igen. Jeg er så frustreret og irriteret, at jeg kunne skrige! R2 is the worst I have ever encountered at not informing players of important, pertinent details and then not responding at all when said players get upset about it

[exaltus.se]

You should be able to play further, after you won Sagehelm. Try to log in again, if that doesn't work, delete all cache and cookies from your computer.
If this doesn't work, you can try and send in a ticket. You don't have to wait until another server enters.

[chrysim55]

how do you send a ticket? There is no way to contact R2 that I can find anywhere - that is why i am using the forum to protest about this.

[chrysim55]

There is nowhere to send a ticket or to get help for anything in this game.

I have cleared my cache multiple times and I still cannot login. I have played on many other servers and have never had an issue like this. Please help

[*Minori*]

how do you send a ticket? There is no way to contact R2 that I can find anywhere - that is why i am using the forum to protest about this.

You can submit a ticket through this link https://www.r2games.com/support/

[deezdeez96]

Server 49 still down 24 hours later......

[exaltus.se]

http://www.r2games.com/support/?ac=issue&id=115

This is the link to send in a ticket, scroll all the way down to the bottom of the page. You can read information how to submit a ticket here.

[chrysim55]

Thank you for the ticket link. I have sent a ticket. It will take 3 days!!! Seriously, this game is apples! We won yesterday and now we have to wait 3 more days before R2 even looks into why we can't get onto their dumb server? Never played on such an unprofessional, incompetent, indifferent, ignorant game platform before in my life! I am ready to quit - and there will be many others following me out the door. Get your apples act together R2.

[*Minori*]

It can take up to 3 days for a response. I do not play this game and I know nothing about it. However, if you do not receive a response to your ticket by Monday please let me know and I'll forward your case. Thank you.

In regards to being unable to access the server please, provide screenshots, your server, and server name. I cannot forward this issue without them. Thank you.