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Troubles logging in with client

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  • #31
    cant long in showing (Login Failed: Authorization error!)
    Server name :[S5] Himeng Valley
    Character name S5)Aero

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    • #32
      Originally posted by *Minori* View Post
      Thank you for reporting this. I need all players' names and servers, please!
      Add me to the list please, I'm having the same issue logging in through client. - S39 Vixen

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      • #33
        Thank you for providing your character names and servers. All players have been forwarded to the team! Please, be patient in the meantime as it is the weekend. The browser is still able to be used and I suggest trying to connect with this method for the time being. Please, wait at least 10 seconds before clicking cancel on the popup. Thank you!
        If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
        Please, view the bug report list here - CS1
        Forum Rules are located here
        Please, view the bug report list here - CS2
        Looking for a guide? Try here.*

        CS1 - FAQ here

        Please, note my inbox is broken. Post your issue or question on the forums.

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        • #34
          minori, probably 90% of players have the same problem

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          • #35
            looks like nothing will be done untill monday

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            • #36
              The team is requesting a video of the login issues. Please, create a full-screen video of your attempts to log in. The video will need to include home screen login attempts and restarting of the client. If you do not wish to post the video here please, private message me with a brief explanation in regards to the video's contents. Thank you!
              Last edited by *Minori*; 01-02-2021, 05:08 PM.
              If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
              Please, view the bug report list here - CS1
              Forum Rules are located here
              Please, view the bug report list here - CS2
              Looking for a guide? Try here.*

              CS1 - FAQ here

              Please, note my inbox is broken. Post your issue or question on the forums.

              Comment


              • #37


                multiple accounts created, most of them have never been played or made characters. ran as administrator's, no firewalls/antivirus, using google's DNS. reinstalled few times aswell. have not tried VPN yet, but i dont think anyone is online from client.
                Last edited by Hachiro; 01-02-2021, 09:42 PM. Reason: Link removed

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                • #38
                  Originally posted by R227193698 View Post

                  multiple accounts created, most of them have never been played or made characters. ran as administrator's, no firewalls/antivirus, using google's DNS. reinstalled few times aswell. have not tried VPN yet, but i dont think anyone is online from client.
                  Hi, could you please upload your video to youtube?
                  To file a ticket with support for assistance click here

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                  • #39
                    here's youtube https://youtu.be/mOXEHaosWRo

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                    • #40
                      hello I'm having the same problem as the rest with the client so I'm on the browser



                      Server: [S48] creeping woods
                      Character: Asura


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                      • #41
                        Thank you. I will forward your name to the team.
                        If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                        Please, view the bug report list here - CS1
                        Forum Rules are located here
                        Please, view the bug report list here - CS2
                        Looking for a guide? Try here.*

                        CS1 - FAQ here

                        Please, note my inbox is broken. Post your issue or question on the forums.

                        Comment


                        • #42
                          Originally posted by jasonwaynemcqueen View Post
                          hello I'm having the same problem as the rest with the client so I'm on the browser



                          Server: [S48] creeping woods
                          Character: Asura

                          How do you even launch in browser, windows and all of major browsers removed flash support few days ago. Actually its exactly same day when problems started in client too. By the way im using win10pro

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                          • #43
                            Originally posted by R227193698 View Post

                            How do you even launch in browser, windows and all of major browsers removed flash support few days ago. Actually its exactly same day when problems started in client too. By the way im using win10pro
                            Some players are still able to utilize flash on their browsers. Depending on the version you have it may no longer be available to you.
                            If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                            Please, view the bug report list here - CS1
                            Forum Rules are located here
                            Please, view the bug report list here - CS2
                            Looking for a guide? Try here.*

                            CS1 - FAQ here

                            Please, note my inbox is broken. Post your issue or question on the forums.

                            Comment


                            • #44
                              When does r2 plan on fixing the client?
                              Char: Rice
                              Class: Knight
                              Guild: Tempest

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                              • #45
                                Same error showing on both client and browser.

                                So i cannot access the game anymore ...

                                lets hope the compensation is worth it ...
                                It's important to make people happy, but you got to start by yourself

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