Troubles logging in with client

[Jura_Byakko]

for the last 2 days I have been having troubles logging in via client. I have tried everything I can think of to get it to work properly but when I try to log in I get this notification. Screen shot is included. I get this notification for hours before I am finally able to log in. Please help fix this issue as soon as you can.

[dirtypixy89]

for the last 2 days I have been having troubles logging in via client. I have tried everything I can think of to get it to work properly but when I try to log in I get this notification. Screen shot is included. I get this notification for hours before I am finally able to log in. Please help fix this issue as soon as you can.

I am also having the same problem as my husband with my account. Also my husband accidentally posted the SS of my screen instead of his but he has the same screen every time he tries to log in. We have no problems logging in to our other games through R2. Please help us with this issue as soon as you can. Thank you

[*Minori*]

I have notified the team of the issues you're experiencing, but please submit a ticket with support. The team will need to look into your account and see if there is an underlying issue causing your login issues. Thank you!

[Aeglironion]

Having same issue right now, server 26

[s39 Yule]

I am having the same issue and i have already sent a ticket. Nothing has been done and its been over 24hrs. I even have points on my character sitting Server 60

[*Minori*]

Thank you for reporting this. I need all players' names and servers, please!

[s39 Yule]

Thank you for reporting this. I need all players' names and servers, please!

Server: Server 60 Stone Landing
Character name: TJ

[s39 Yule]

even after the maintenance, the issue is still going on.

[Aeglironion]

Still can't connect to server.

Server: Server 26 Witchmoor Swamp
Character: Server 26 Rice

[dirtypixy89]

Server: Server 6 Windshear Peaks
Character: Server 6 Maha
Husbands Charachter: Server 6 Sato

[*Minori*]

Please, when logging on to the browser wait 10 seconds before clicking the "cancel" option on the popup reminding you to install the client immediately bypassing the popup causes the game to be unable to load appropriately. I do not have a solution for Client users directly. Please, be patient in the meantime. Thank you!

In regards to your servers and names, all players who have provided their information have been forwarded to the team!

[Aeglironion]

Please, when logging on to the browser wait 10 seconds before clicking the "cancel" option on the popup reminding you to install the client immediately bypassing the popup causes the game to be unable to load appropriately. I do not have a solution for Client users directly. Please, be patient in the meantime. Thank you!

In regards to your servers and names, all players who have provided their information have been forwarded to the team!

Thank you Minori this helps for now, hope client gets fixed soon though and updated to allow for alts

[*Minori*]

Thank you Minori this helps for now, hope client gets fixed soon though and updated to allow for alts

You're welcome! We're still waiting to hear back on any new information regarding the client.

[celvin1411]

hello hello i can't log in its been 2 days help anyone help ?

[*Minori*]

hello hello i can't log in its been 2 days help anyone help ?

Please, try the information below:

Please, when logging on to the browser wait 10 seconds before clicking the "cancel" option on the popup reminding you to install the client immediately bypassing the popup causes the game to be unable to load appropriately. I do not have a solution for Client users directly. Please, be patient in the meantime. Thank you!

In regards to your servers and names, all players who have provided their information have been forwarded to the team!