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Troubles logging in with client

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  • Troubles logging in with client

    for the last 2 days I have been having troubles logging in via client. I have tried everything I can think of to get it to work properly but when I try to log in I get this notification. Screen shot is included. I get this notification for hours before I am finally able to log in. Please help fix this issue as soon as you can.
    This happens every time I try to log in or refresh the page.

  • #2
    Originally posted by Jura_Byakko View Post
    for the last 2 days I have been having troubles logging in via client. I have tried everything I can think of to get it to work properly but when I try to log in I get this notification. Screen shot is included. I get this notification for hours before I am finally able to log in. Please help fix this issue as soon as you can.
    I am also having the same problem as my husband with my account. Also my husband accidentally posted the SS of my screen instead of his but he has the same screen every time he tries to log in. We have no problems logging in to our other games through R2. Please help us with this issue as soon as you can. Thank you

    Comment


    • #3
      I have notified the team of the issues you're experiencing, but please submit a ticket with support. The team will need to look into your account and see if there is an underlying issue causing your login issues. Thank you!
      If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
      Please, view the bug report list here - CS1
      Forum Rules are located here
      Please, view the bug report list here - CS2
      Looking for a guide? Try here.*

      CS1 - FAQ here

      Please, note my inbox is broken. Post your issue or question on the forums.

      Comment


      • #4
        Having same issue right now, server 26
        Char: Rice
        Class: Knight
        Guild: Tempest

        Comment


        • #5
          I am having the same issue and i have already sent a ticket. Nothing has been done and its been over 24hrs. I even have points on my character sitting Server 60

          Comment


          • #6
            Thank you for reporting this. I need all players' names and servers, please!
            If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
            Please, view the bug report list here - CS1
            Forum Rules are located here
            Please, view the bug report list here - CS2
            Looking for a guide? Try here.*

            CS1 - FAQ here

            Please, note my inbox is broken. Post your issue or question on the forums.

            Comment


            • #7
              Originally posted by *Minori* View Post
              Thank you for reporting this. I need all players' names and servers, please!
              Server: Server 60 Stone Landing
              Character name: TJ

              Comment


              • #8
                even after the maintenance, the issue is still going on.

                Comment


                • #9
                  Still can't connect to server.

                  Server: Server 26 Witchmoor Swamp
                  Character: Server 26 Rice
                  Char: Rice
                  Class: Knight
                  Guild: Tempest

                  Comment


                  • #10
                    Server: Server 6 Windshear Peaks
                    Character: Server 6 Maha
                    Husbands Charachter: Server 6 Sato

                    Comment


                    • #11
                      Please, when logging on to the browser wait 10 seconds before clicking the "cancel" option on the popup reminding you to install the client immediately bypassing the popup causes the game to be unable to load appropriately. I do not have a solution for Client users directly. Please, be patient in the meantime. Thank you!

                      In regards to your servers and names, all players who have provided their information have been forwarded to the team!
                      Last edited by *Minori*; 12-30-2020, 03:41 PM.
                      If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                      Please, view the bug report list here - CS1
                      Forum Rules are located here
                      Please, view the bug report list here - CS2
                      Looking for a guide? Try here.*

                      CS1 - FAQ here

                      Please, note my inbox is broken. Post your issue or question on the forums.

                      Comment


                      • #12
                        Originally posted by *Minori* View Post
                        Please, when logging on to the browser wait 10 seconds before clicking the "cancel" option on the popup reminding you to install the client immediately bypassing the popup causes the game to be unable to load appropriately. I do not have a solution for Client users directly. Please, be patient in the meantime. Thank you!

                        In regards to your servers and names, all players who have provided their information have been forwarded to the team!
                        Thank you Minori this helps for now, hope client gets fixed soon though and updated to allow for alts
                        Last edited by *Minori*; 12-30-2020, 03:41 PM.
                        Char: Rice
                        Class: Knight
                        Guild: Tempest

                        Comment


                        • #13
                          Originally posted by Aeglironion View Post

                          Thank you Minori this helps for now, hope client gets fixed soon though and updated to allow for alts
                          You're welcome! We're still waiting to hear back on any new information regarding the client.
                          If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                          Please, view the bug report list here - CS1
                          Forum Rules are located here
                          Please, view the bug report list here - CS2
                          Looking for a guide? Try here.*

                          CS1 - FAQ here

                          Please, note my inbox is broken. Post your issue or question on the forums.

                          Comment


                          • #14
                            hello hello i can't log in its been 2 days help anyone help ?
                            Attached Files

                            Comment


                            • #15
                              Originally posted by celvin1411 View Post
                              hello hello i can't log in its been 2 days help anyone help ?

                              Please, try the information below:


                              Originally posted by *Minori* View Post
                              Please, when logging on to the browser wait 10 seconds before clicking the "cancel" option on the popup reminding you to install the client immediately bypassing the popup causes the game to be unable to load appropriately. I do not have a solution for Client users directly. Please, be patient in the meantime. Thank you!

                              In regards to your servers and names, all players who have provided their information have been forwarded to the team!
                              If you have a problem, need assistance and we can't help? Submit a ticket with R2 here
                              Please, view the bug report list here - CS1
                              Forum Rules are located here
                              Please, view the bug report list here - CS2
                              Looking for a guide? Try here.*

                              CS1 - FAQ here

                              Please, note my inbox is broken. Post your issue or question on the forums.

                              Comment

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