From my knowledge, vamp88 hasn't cashed so don't use the casher argument. He's a hardwork F2P player. And he's not the only one to have gotten frag back. It does seem like the only way to get gear back is by 1) gotta be a frag and 2) gotta have the right person answering the ticket as even the first responder said no.
And I think the reason he got it back is because he shouldn't have been able to vend it accidentally in the first place. The other frags are nonsellable (yes, they weren't always but they are nonsellable now) so why would have he expected the new ones not to be? R2 should have made those nonsellable when they released them, so it wasn't his fault, it was R2's fault for not putting in what players expected from a continued weapon.
And I think the reason he got it back is because he shouldn't have been able to vend it accidentally in the first place. The other frags are nonsellable (yes, they weren't always but they are nonsellable now) so why would have he expected the new ones not to be? R2 should have made those nonsellable when they released them, so it wasn't his fault, it was R2's fault for not putting in what players expected from a continued weapon.
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