Recharged but not recieved diamonds

[EnigmaSaggi]

Hello. I recharged today especially to buy thunder axe from Exclusive. I did not received any diamonds but transaction and money were withdraw from my account.
The event will end soon. I need help, already submitted ticket but no response what so ever. Thank You.

[Alkaris]

All recharge issues are resolved through support, PM me with email under which ticket was open if its not answered or resolved yet. Also made a screenshot of event from which you wanted to receive your items, you may need it later.
Also i edit your post, please dont put transaction information screenshots into open posts on forum.

[EnigmaSaggi]

Thank You for Your interest Alkaris. I get reply from a GM but in inventory were added manually only 4000 diamonds. I recharged for thunder axe and for precious(recharge 4000 diamonds and receive 4000 diamonds. ). I send back reply, hope they will fix it if not, I will be forced to cancel transaction .

[EnigmaSaggi]

Still no news. What is happening please?

[EnigmaSaggi]

@Alkaris :it's been 4 days no responces what-so-ever. Do you have any news about my issues? Thank You.

[EnigmaSaggi]

Tiket - case#: 613838

[EnigmaSaggi]

Hello again. Ticket's were force closed even I reply t them and I gived them screens, R2Cinney won't respond even through pm, I will wait until easter event to end , if I won't get my items that I recharged for, I will charge back money through paypal and my bank. Already spoked with my bank representative and a Pay-Pal representative and they said will support my decision. It's 16.04.2017 and I submitted ticket 1-st day (02.03.2017). If You don't want provide thouse items, say so, I will charge back my money. Have a great Easter all.

[Alkaris]

Hello again. Ticket's were force closed even I reply t them and I gived them screens, R2Cinney won't respond even through pm, I will wait until easter event to end , if I won't get my items that I recharged for, I will charge back money through paypal and my bank. Already spoked with my bank representative and a Pay-Pal representative and they said will support my decision. It's 16.04.2017 and I submitted ticket 1-st day (02.03.2017). If You don't want provide thouse items, say so, I will charge back my money. Have a great Easter all.

I would advice you to reopen a ticket, also i hope that you know that chargeback operation will lead to get your account banned, as it is stated in ToS.

[EnigmaSaggi]

Thank You Alkaris for suggestion. If no chance get what I have recharged for then ok, I will charge back and stop play and recharge. I want honesty since I pay. If that is not possible then the game has no good and healthy environment to provide me ( as said in TOS).

[EnigmaSaggi]

So Xolla tell me since January that they requested resolve this many times but you, R2 did not respond. Either You don't want give me my thunder axe for wich I have recharged, either is a lack of consideration for players. See attachements. As You can see, Call-center Anastasia says:'I don't see any requests of charge back in our sistems ''. So where is the truth? Simple, by a glitch, I recharged and cannot claim items because you delivered them by mail the next day so I was unable complete goals to claim Thunder Axe amulet that day. Pictures are clear like day. I want and answer and, moore than that, I want my Thunder axe amulet for I was recharging. I wreally don't care anymore , if I don't receive my items I will quit it and, sa You dear Alkaris said, ban from game. But I will charge back all my recharging since I play this game . Hope this situation wil sort out finally. Have a good day .

[EnigmaSaggi]

Hello again. I've just been contacted By Xolla staff, now I can recharge and CLAIM prizes for what I have recharged( already recharged today 5000 diamonds ) , only one thing missing : the Thunder amulet for I have recharged on 08.01.2017. Please fix this also Cynney or Alkaris, thank You , have a good day.

[Alkaris]

Hello again. I've just been contacted By Xolla staff, now I can recharge and CLAIM prizes for what I have recharged( already recharged today 5000 diamonds ) , only one thing missing : the Thunder amulet for I have recharged on 08.01.2017. Please fix this also Cynney or Alkaris, thank You , have a good day.

Do you still have a screenshot of event?
Also give a character and server information.

[EnigmaSaggi]

I have submitted many tikets e-mails with ss. My IG char is Saggi, server S39 Archangel. Thank You.

[Alkaris]

I have submitted many tikets e-mails with ss. My IG char is Saggi, server S39 Archangel. Thank You.

And i dont see you either providing number of ticket with screeenshot of that event or either screenshot of that event, which means i cant ask about this issue.

[EnigmaSaggi]

And i dont see you either providing number of ticket with screeenshot of that event or either screenshot of that event, which means i cant ask about this issue.

Youwere the first to respond in this thread dear Alkaris , look since 1-st post. Anyway, ticket number was Tiket - case#: 613838 . And Screens are in attach, . In the second attached email sent is recharge transaction and equipement bonus card used for that event. Look at date of the ss and look at transaction date also. Have a great day.