Rollback issues - 22nd July, 2019

[Sidhe]

Dear players,

We are all aware of the issues and problems the rollback performed on 22nd July brought for everyone. So, we are coming with a request here. All players affected in a way or another by the rollback, please post in here following these steps:
a) your data - IGN/in-game name of your character, server name and number;
b) items you have lost or what you are missing after rollback;
c) screenshots as evidence or proof to sustain your claims (where that is possible).

Please do that in a single post and keep tracking and following it or add other needed details or description/s in the same post. The thread will be checked, followed and monitored actively and you are to be sent the missing items or compensated for your loss accordingly.

We do thank you for your being patient and understanding and we appreciate your being cooperative about all these.

[kingkapre]

Some Mentor visit our server today and told me to post in forum. Filed a ticket about my missing reward but so the only response I got is an email from Karl.

King Kapre ign
UD3 former Jade Valley 172
Item missing. The maximum rewards from Daily Tycoon Rewards(1st day) I think 3 set of golden armaments with some stuffs. I was able to get the reward from HE extra but it was later days.
Don't have screenshot. My only evidence is I spent 800 tears to get starcaller(now obsolete I think Sybil is better) in Tree. Spent 20k in Nav King to get Winter Princess and swap it with Sybil and 5 turns in Angel Party last day. BTW I reply email again to Karl last July 28 for follow up no reply until today.

[Alkaris]

I will ask again after maintenance is finished.

[R213223991]

well hell Tuesday and still nothing about my ticket or the stuff i lost from the roll back... thought i had something but turns out its another glitch and now we well have another roll back or what ever... time to write this all off ...

[R213223991]

thank you for giving it a look Alkaris... Hopefully you are right...

[Alkaris]

R213223991
Your ticket is there and it should be answered soon.

[Alkaris]

I will check it with support, not sure if there will be answer before Monday, but i will try to get it.

[R213223991]

I did a $300 recharge on the first day of cs tycoon had played navigation king and got winters princess to trade for garuda was ranked 5th in cs tycoon and then thy rolled back !!!!!
Thy give me back my $300 recharge mines what i had used in navigation king put me at 67k pirates gold and took both the winters princess and Garuda icons from me !!!!
Thy give me back all the nectar that i had used on tree ....
I lost everything that was in the precious and other recharge rewards in the hot events !!!!

Now i have since went ahead and got my Garuda back at my own cost no help from anyone in the game !!!!
And at this point nothgin will happen for me with the tycoon lost !!!!

I have sent in a ticket with full details in it on the 22nd the day after the roll back and still have not heard anything from anyone about anything !!!! So i do not have a ticket number to refer too !!!
I lost out on 56k diamonds and 1,700 nectar for my tree and a hole hell of a lot of resources !!!!!

At this point i would be happy getting at lest the 50k diamonds i should have got from the precious recharge hot event !!!! The 1,700 nectar would be nice also but the diamonds is the biggest issue !!!!
Thats a lot of diamonds to lose out on...


Shinigami
server 241 Heavenly Fields
merged server ud4

P.S
What els can i do to try and get this fixed plz let me know !!!!

[Sidhe]

.removed post to unclutter this thread - please delete

Good morning. Done as requested. Thank you .

[Sidhe]

S178 Fallen Academy
R2 Games
Luxx

On my main account I got my Diamonds back from recharge but am still waiting for the resources, but for this account I have gotten nothing. I don't know what all resources I had that I lost I only know from the tycoon points on day 1 and that everything that was in Hot Events that I collected for that day I did not collect until right before reset. I did post SS of the points I had in my previous post. I understand that it is a big mess but the whole process was done unfairly. Some servers were not rolled back at all, which gave them an advantage in tycoon. 300k pts that I am missing would put me above 1 million points for tycoon.

Hello. Please submit a ticket to support, too, with all details and requests in there. Issue for your chars have been reported and forwarded to team, already.

[Kale2113]

S178 Fallen Academy
R2 Games
Luxx

On my main account I got my Diamonds back from recharge but am still waiting for the resources, but for this account I have gotten nothing. I don't know what all resources I had that I lost I only know from the tycoon points on day 1 and that everything that was in Hot Events that I collected for that day I did not collect until right before reset. I did post SS of the points I had in my previous post. I understand that it is a big mess but the whole process was done unfairly. Some servers were not rolled back at all, which gave them an advantage in tycoon. 300k pts that I am missing would put me above 1 million points for tycoon.

[onlyquester]

Hello Sidhe,
I posted a ticket yesterday.....soon after I sent you the post above. I also posted attachments/photos to the post above HOWEVER they were apparently removed by Herald of Harkenings to unclutter the thread. I note that I am not the only one that had attachments removed(See the note by ShadowBlayed above).

IN reply to your request:
my login is ************. My game avatar is "nama". I'm at S33, Metatrons Edict.

Please confirm this note.
Kind Regards

I also sent you other posts to your thread. I figure with these current CS Tycoon issues...several posts are beneficial.

[onlyquester]

Hello, I spent a lot of time providing documentation in this thread. I see that you deleted the details after I edited the message. This thread was specifically formed to address all the problems that the current CS Tycoon cause to individual accounts. The "edit" function did not allow me to miniaturize the attachment....so large photos were attached. I am not sure why you elected to delete my message. Please explain.
Onlyquester, "nama" S33 Metrons Edict

[ShadowBlayd]

Good morning. I am totally on your side and I am sharing the same thoughts and feelings. Still, for venting and expressing discontent and frustration, I suggest and advise you to use Feedback section in this forum so that this thread here to be and remain for what purpose it was created in the first place. I am counting on your being understanding about this and post your further concerns in the section already mention. Thank you in advance.

I appreciate your kind comments

BTW - why were 3 of my attached / embedded pictures deleted from my post - was trying to direct support ticket people to my post but now it has been cut back?

[Sidhe]

Hello Sidhe, This was a very good "mess up" on the part of LoA.
I have lost diamonds, tycoon points were not credited and the attempt at compensation was a huge fail.
Today I find that Lucky Tree changed my Lucky Tree level from almost 8 back to "zero". I lost all the "purchase points" used to reach that level!! That means that all the recharges I bought were made null without full compensation of value.
I attach a couple of Lucky tree screen shots but they do not tell the whole story. Please review them and provide what will be done by LoA developers.
If you think a ticket will help with this mess, I am willing to consider ticket submission.
Kind Regards,
Onlyquester
"Nama" S33, Metatrons Edict

Addendum: Submitting a ticket will likely not do any timely good in terms of recent game play. Additionally, my expenditures were, in effect, stolen without adequate compensation.
The trend of customers paying for items in LoA and not getting what was paid for is a very well documented by hundreds of player that play LoA.......that documentation does not bode well for LoA.

Hello there. Yes please, do submit a ticket and follow it after. Let me know when that happens so that I can also hand it over to support team. Please also confirm which name there is your IGN? Onlyquester or Nama? Thank you in advance.