Auto Renewal Bugged, and Not Receiving VIP

[FlufflePuff]

This issue was noted a while ago and was fixed. Some people are still experiencing not receiving their VIP after their account was charged by the auto-renewal.

To speed up the process for your VIP bug.

Please open a ticket here
(Please select VIP under the cataglory, or we will not be able to locate your ticket)

Reply here with your ticket number after you are finished.

I will try to expedite the process as quick as possible. THANK YOU for your patience.

[R241052377]

Your case # is 44743, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
The R2Games Support Elves

[FlufflePuff]

Your case # is 44743, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
The R2Games Support Elves

Your case is currently being worked on, thank you for your patience. Hopefully the issue will be fixed the next time you read this message =)

[Lollitta-S27]

my old vip just run out and paid for another 20 days ago
Case #: 34172
Lolitta S27
ty

[R241052377]

My credit card is high security credit card, you can only take money out of it if you my approve netcode which sent to my phone all other transaction will be decline.

I tried renewing it but this message came up
"You’ve just cancelled the VIP application process. Please try again."
after cancelling and trying to paid for it

I tried renewing 3 time on 2 different credit but it still got that message

[FlufflePuff]

My credit card is high security credit card, you can only take money out of it if you my approve netcode which sent to my phone all other transaction will be decline.

I tried renewing it but this message came up
"You’ve just cancelled the VIP application process. Please try again."
after cancelling and trying to paid for it

I tried renewing 3 time on 2 different credit but it still got that message

I'm not sure... how I can help you? Use your card to purchase a Ultimate Game Card and then use it for VIP?

[Lollitta-S27]

need help pls

my old vip just run out and paid for another 20 days ago
Case #: 34172
Lolitta S27
ty

common mods can u help me get my vip back already 8 hours since my previous vip expired and hate these cooldowns

[Lollitta-S27]

still no answer all other post got answer but mine was omitted !!!

[Meditron]

Sorry for the delayed reply. Your Ticket has been pushed through to Billing and is currently being worked on.

[Lollitta-S27]

ty finaly got my vip back :d

[Meditron]

Thanks for your patience. I am glad this is sorted out for you now.

[Azgardbg]

I have almost the same problem. Case is #44986

[FreyjaS19]

We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contactingyou shortly.
Your case # is 45496, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

Server : S19 Fortuna's Folly
IGN : Freyja

[Diablos-S58]

Can you get this sorted Asap? [#46223]

ty

[FlufflePuff]

Can you get this sorted Asap? [#46223]

ty

We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contactingyou shortly.
Your case # is 45496, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

Server : S19 Fortuna's Folly
IGN : Freyja

I have almost the same problem. Case is #44986

All 3 of your tickets have been forwarded. Hopefully will be fixed the next time you read this.

Thank you for your patience and continued support.