Auto Renewal Bugged, and Not Receiving VIP

[R248556261]

can not renew my vip; (ticket number: #47955.

[SharTeel]

Hi My Vip just run out. wondering why playspan rejected the payment as storno

Your case # is 47958, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem simply respond to this e-mail and be sure to put any new information above the line at the top of this e-mail.

S20
IGN SharTeel

[FlufflePuff]

Hi My Vip just run out. wondering why playspan rejected the payment as storno

Your case # is 47958, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem simply respond to this e-mail and be sure to put any new information above the line at the top of this e-mail.

S20
IGN SharTeel

can not renew my vip; (ticket number: #47955.

Both ticket numbers were pushed up. They will be worked on as soon as someone is able to check them.
Please be on the look out for a reply, if not, it should be fixed the next time you log in.

Thank you for your patience.

[E=MC³]

Same problems with vip.

Your case # is 48031

Thank you for the help we appreciate it.

[7SLASHER7]

hey FlufflePuff,
can you please check my vip also, it did not auto-renew. here my tiket reference.

We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contacting you shortly.
Your case # is 48283, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

Thanks in advance.

[FlufflePuff]

hey FlufflePuff,
can you please check my vip also, it did not auto-renew. here my tiket reference.

We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contacting you shortly.
Your case # is 48283, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

Thanks in advance.

Same problems with vip.

Your case # is 48031

Thank you for the help we appreciate it.

Got both of them, should be dealt with soon.

[Diablos-S58]

# is 48396


I cant renew, it just keeps bouncing my payment back to me

[7SLASHER7]

Got both of them, should be dealt with soon.

Fluff, can you please advise when can i have my vip back? im really ****** off with cooldowns

[R258180013]

vip issues

here is mine....48417 and i was charged 8 times trying to get it to activate...case number 48420 for that

[Nallary]

I'm tired of doing this! I paid for something I did not use it, please fix it! I do not have VIP status!
Case [#47810]
Nallary [S27]

[EdgeLOA]

here is mine....48417 and i was charged 8 times trying to get it to activate...case number 48420 for that

I'm tired of doing this! I paid for something I did not use it, please fix it! I do not have VIP status!
Case [#47810]
Nallary [S27]

Forwarded.

[dreptu]

hello,
Case #: 41097, now vip is done and cant even renew as said i already have, pls fix it.
GM VetXtabai said i should said about him and as for this to be forwarded to him to fix it as he know what's about. ty.

[Nallary]

Come on guys, i still dont have VIP :@ Please do something!!!!
Nallary
S27 Shaitan`s Enigma

[Miamoon85]

Hi there,

Here`s, mine:

Your case # is 50535, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
The R2Games Support Elves

The auto renewal was done on Feb 28, 2014.

**EDIT Bug fixed**

[Zepherroth]

Same here. Auto monthly VIP not working. I cancelled it out to see if it would work. I pay thru paypal as with all transactions. it says successful but wen i close the box it tells "You’ve just cancelled the VIP application process. Please try again." which i didnt. plz fix asap heres my ticket [#51160]