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Server DC Daily S94

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  • Rathlor
    replied
    Originally posted by -M- View Post
    You agreed to that statement when you created your account and then proceeded to log in, as accepting the ToS is a condition of creating an account and continuing to access the website. If you do not agree to the ToS, you should not continue to log into your account. If you wish to continue to argue the ToS, you may do so in a ticket to R2.

    Your money does not buy anything but virtual currency, which is where the legal relationship ends. Are you not receiving the crystals you paid for? That belongs in a ticket as well.
    You guys sure can come here and delete posts and poop on the community for being upset our server has been down daily for hours and hours on end,for 2 weeks now.And all the money we put into a service we are not getting.Really shows the worth of everyone involed with R2games.Thanks for that condsending post,really helpfuly there guy.

    People want answers and we are being trolled by mods because we are upset,Instead of doing nothng but meanies try to help us out here? tell us what is going on? IK you guys have no clue whats up,blind leading the blind,And you wonder why ppl are upset?
    How would you like your servicer down during prime time playing events daily for over 2 weeks and see how you guys are?

    Anyways its a waste to even get upset anymore.Nobody that is with this company cares.Trust me guys go to your bank and file Fraud and dispute the cash you have sent to this POS company r2games,you will get it back trust me.I did on my other account.

    Originally posted by silentzoner View Post
    we aren't receiving anything.. the server is down 90% every day.. I bought roses for the event planted them and the server went down. it went up 40 mins later and the roses wer gone ie spent 2oo crystals and didn't get what I payd for.. we pay for services and currency none of which any of us are receiving because we have 0 access to the server. we should be getting informed about server issues and updated with the problems that are occurring yet no one has given any information all we get is silence and cant play the game we pay money to play.. iv submitted a ticket countless times and got no reply.. simply isn't acceptible
    These mods have no clue,blind leading the blind,sadly.
    Last edited by Reverie; 04-16-2016, 11:41 PM. Reason: Posts merged.

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  • silentzoner
    replied
    we aren't receiving anything.. the server is down 90% every day.. I bought roses for the event planted them and the server went down. it went up 40 mins later and the roses wer gone ie spent 2oo crystals and didn't get what I payd for.. we pay for services and currency none of which any of us are receiving because we have 0 access to the server. we should be getting informed about server issues and updated with the problems that are occurring yet no one has given any information all we get is silence and cant play the game we pay money to play.. iv submitted a ticket countless times and got no reply.. simply isn't acceptible

    Leave a comment:


  • -M-
    replied
    Originally posted by silentzoner View Post
    this statement within the terms of conditions is inaccurate and HIGHLY ILLEGAL... online internet games that use any form of currency which is bought with real money is governed by international LAW not hong kong law.. you are expected to provide a service and refunds without any consequences regarding lack of support or services which we pay for any company on the internet that uses virtual currency is governed by INTERNATIONAL law NOT country law and is therefor by law accountable for any fraudulent activity such as non recipient of goods or services regardless of there own terms and conditions. we have rights to be informed regularly on services and the reasoning behind the server downtime as we have rights to full and complete refunds without consequences while we are unable or not receiving our in game currency or services


    thank you very much for your time and please pass this message on to the R2 officials
    You agreed to that statement when you created your account and then proceeded to log in, as accepting the ToS is a condition of creating an account and continuing to access the website. If you do not agree to the ToS, you should not continue to log into your account. If you wish to continue to argue the ToS, you may do so in a ticket to R2.

    Your money does not buy anything but virtual currency, which is where the legal relationship ends. Are you not receiving the crystals you paid for? That belongs in a ticket as well.

    Leave a comment:


  • silentzoner
    replied
    We perform maintenance in good faith in order to preserve the quality and stability of the Services and to improve, fix, or otherwise maintain the Site. Such maintenance may interfere with gameplay and the availability of the Services.




    In the case of announced or unannounced down-time of the Services, R2Games is not responsible for disruptions relating to timed game events, purchases, subscriptions, Virtual Currency, or anything relating to, or deriving in, the Games or the Services. You understand that you will not be entitled to any refunds of fees or other compensation for any interruptions in the Services.


    this statement within the terms of conditions is inaccurate and HIGHLY ILLEGAL... online internet games that use any form of currency which is bought with real money is governed by international LAW not hong kong law.. you are expected to provide a service and refunds without any consequences regarding lack of support or services which we pay for any company on the internet that uses virtual currency is governed by INTERNATIONAL law NOT country law and is therefor by law accountable for any fraudulent activity such as non recipient of goods or services regardless of there own terms and conditions. we have rights to be informed regularly on services and the reasoning behind the server downtime as we have rights to full and complete refunds without consequences while we are unable or not receiving our in game currency or services


    thank you very much for your time and please pass this message on to the R2 officials
    Last edited by silentzoner; 04-16-2016, 10:14 PM.

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  • soraisthebest
    replied
    Something needs to be done about this server. I could tolerate the disconnects for a while, but now it's just too much. Fix the server.

    Leave a comment:


  • Reverie
    replied
    Originally posted by MasterSyphadeus View Post
    Perma banned? Why the heck would our account be perma banned because we got a refund? That ridiculous. Instead of worrying about what accounts should be perma banned for requesting and receiving a refund you should have them worry about getting the server stable again. Perma ban is just ridiculously stupid.
    It is simply a part of our Terms of Use. For more information regarding purchases and our policies, you may review section 12 here: http://www.r2games.com/public/terms-of-service.html

    Leave a comment:


  • silentzoner
    replied
    Well sed rathlor.. Totaly agree.. Wait wait its up again.. Ohh no false hope up for 5mins then down for over an hr.. Sound famillier.. If ur on s94 it should..

    Well this is a new screan... Atleast none of that terible music anymore...

    [ATTACH=CONFIG]161250[/ATTACH]
    Last edited by Reverie; 04-16-2016, 08:13 PM. Reason: Posts merged.

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  • Rathlor
    replied
    Too busy pumping out new servers for Thundercall to give a care.This server has been like this since it was released and R2 games does nothing,says nothing,gives us no notice of what is going on with our server for 2 weeks,lol.

    They do not care if our server is up or not,and that has been proven to be true over and over already,I dont see why we let them poop on us and we just take it.My bank is looking into my credit cards charges to this company.Filed fraud and make a dispute.

    Dont ask r2games to give you a refund take it to your bank.If you ask r2 games they will get back to you in like 3 or 4 days with a ticket,lol 3 or 4 days to return a ticket? that should tell us something right there,lol.
    Do Not ask r2 games for a refund,they wont get back to you for over a week.Take it right to your bank and dispute the fraud that r2games is doing to us.

    Horrible customer server,the worst Ive ever seen in a mmorpg EVER.Taking a leak on us and calling it rain for too dang long already.Fed right up! My bank will be in contact with your POS company.

    Leave a comment:


  • silentzoner
    replied
    totally agree this is ridiculous and is basically fraud what we are endureing.. well not me im finished. no more am I putting up with this..

    Leave a comment:


  • MasterSyphadeus
    replied
    Originally posted by Reverie View Post
    If you would like to request a refund, you will need to direct your case through the ticket system (http://www.r2games.com/support/). A refund application will be sent to you, and reviewed by our team. Refunds are not always guaranteed as the final decision does vary case by case, however should you receive a refund, keep in mind that your account will be susceptible to being permanently banned.
    Perma banned? Why the heck would our account be perma banned because we got a refund? That ridiculous. Instead of worrying about what accounts should be perma banned for requesting and receiving a refund you should have them worry about getting the server stable again. Perma ban is just ridiculously stupid.

    Leave a comment:


  • silentzoner
    replied
    its a sad state of affairs when you have to go into your bank to tell them a gaming company is frauding thousands out of money and goods not to worry im sure this company will be under heavy investigation soon... good luck R2 you will need it

    Leave a comment:


  • alohadance
    replied
    Server please come back

    Leave a comment:


  • silentzoner
    replied
    soooo close to having a half decent day without crashes lol.. uurrgh quiztime crash

    well after only 1 or 2 minor crashes yesterday I see servers back to its old tricks as usual.. 1st grb of the day it goes down.. lol..

    DC again.. its gotta be something to do with quiz.. every single time lol.. dc,s
    Last edited by Reverie; 04-15-2016, 05:53 PM. Reason: Posts merged.

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  • wolfrain12
    replied
    I know what you mean, I tried to leave my character to auto attack server times throughout the process of server and each and everytime it disconnected me like right as i get to work so the whole time i think i am attacking but i am not at all

    Leave a comment:


  • CPU_1
    replied
    Can I just have one day where I can come back from a 11+ hour shift and still be grinding on afk mode...

    Seriously though, I'm trailing back and forth, struggling to stay in the top 10 rankings, and the fact of the matter is, I have to do extra work just to catch up to all the hours I was disconnected. This, ultimately, blows; it's just sad to say that I came back after 2 years of not playing here to have server maintenance go from 90+% to about 12% effort. This game has taken a huge downwards spiral, but I get it, business is business. All attention is spent on Thunder Call.

    Leave a comment:

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