Server DC Daily S94

[silentzoner]

so we won landgrab by default because we had more points than hellcast and there being sour about it calling us hackers can I get conformation from a mod that we got this fair and square plz as we had more points

[wolfrain12]

Exactly, it is good to rage every once and awhile but it isn't right to attack the people who aren't responsible. I know the mods here are basically informers to the masses and help them with any questions and issues they have to a point basically whatever is within your power to help and we all thank you but it is just nature for people to point the finger and if you are reading this silentzoner you can vent to me when I get on later tonight because I am still at work was just checking up on forum because it is slow right now. As for me I am thankful for the mods because if you guys really felt like it you don't really have to do anything to help us. The fact that you choose to be helpful is what I am thankful for with the mods.

[-M-]

I know what you mean and at the same time I understand silentzoner this is really starting to **** off the server to the point where several people already raged quit. I have also played on many servers right at launch and this has the first time I saw this honestly I think that someone hacked it which is highly possible you and I both know that because the crashed aren't at random idk how much of all of this mess you have been reading but all the crashes tend to happen around the same times everyday personally that can't just be a coincidence

I understand silentzoner too. The argument is not about being angry the server is never online. We expect angry, and rage filled vent posts. We're right there with you. And I absolutely hate that there isn't more we can do to help this issue along than what we already have done.

Regardless of what is causing the issue, it's in the IT department's hands. All anyone can do at this point is wait for IT to resolve the issue.

[wolfrain12]

I know what you mean and at the same time I understand silentzoner this is really starting to frustrate the server to the point where several people already raged quit. I have also played on many servers right at launch and this has the first time I saw this honestly I think that someone hacked it which is highly possible you and I both know that because the crashed aren't at random idk how much of all of this mess you have been reading but all the crashes tend to happen around the same times everyday personally that can't just be a coincidence

[-M-]

its also your job to help the players keep them up to date and help us get the services we pay for yet I don't see much of anything happening for well over 2 weeks now we have been given excuses and quoted ToS we are totally sick of being treated like this by both the game and the mods.. all we ask is help getting our game up and running receiving our purchases and being able to actually play.. we have been more than patient over these issues yet doesn't seam to have got us anywhere yes as players we understand there will inevitably be downtime but this extent is a joke.. it isn't hard to wire a couple servers together or patch the server heck even hire a few extra guys to fix the issues.. not like money is the issue because the company gets more than enough money from sukkers like us

Actually, it's our "job" to moderate the forum, and nothing more. We forward things from you guys to R2 as a benefit of having access to people at R2, and because we would want someone to take advantage of that connection for us too.

I'm not giving you any excuses here. You wanted to know what was going on, and right now the answer, the only answer anyone at R2 has, is they haven't found the cause yet, but they are working on it. It's not as simple as flipping a switch and calling it a day. There's literally nothing else mods can help with. We are just a relay, and we have been constantly relaying.

Can I input into the middle of your guy's argument but this has been an issue from the beginning of the server release with this many issues going on from the beginning why didn't the GM,devs, IT or whoever is in charge of maintaining the servers shut down the server right away and push back the release date for like another week until this bug error or whatever the problem going on is was figured out and fixed? Just curious

Servers are tested before they go live. In tests, the server was fine. Somewhere after it went live, things went wrong. If they took the server back into test mode, it wouldn't help them figure out the issue and then prevent it from happening to future servers. But I hope they do figure it out and take care of the issue really soon. It's a bummer when you can't enjoy the game you want to play.

[wolfrain12]

Can I input into the middle of your guy's argument but this has been an issue from the beginning of the server release with this many issues going on from the beginning why didn't the GM,devs, IT or whoever is in charge of maintaining the servers shut down the server right away and push back the release date for like another week until this bug error or whatever the problem going on is was figured out and fixed? Just curious

[silentzoner]

its also your job to help the players keep them up to date and help us get the services we pay for yet I don't see much of anything happening for well over 2 weeks now we have been given excuses and quoted ToS we are totally sick of being treated like this by both the game and the mods.. all we ask is help getting our game up and running receiving our purchases and being able to actually play.. we have been more than patient over these issues yet doesn't seam to have got us anywhere yes as players we understand there will inevitably be downtime but this extent is a joke.. it isn't hard to wire a couple servers together or patch the server heck even hire a few extra guys to fix the issues.. not like money is the issue because the company gets more than enough money from sukkers like us

[-M-]

I'm not hiding behind the ToS. It's not my job to enforce that. I was just arguing a point you had made because it was false.

You'll have to trust that we are doing everything we can to express the deep dissatisfaction with the issue shared by all of S94's inhabitants, and that we are continually pushing for the IT department to figure it out faster.

[silentzoner]

some guys on our server have spent thousands do you really think they are going to stand for this.. no.. and neither are the rest of us.. as I keep saying its unacceptable. all you guys are doing is quoting terms of servis this terms of servis that hideing behind terms of services aren't helping your players surely there is things you people can do to help us.. like message the officials.. the devs anyone that will listen and fix our server

[-M-]

Just ignore this r2 games peasent Mod Silent,just here to ruffle feathers,Go to your bank,file fraud and dispute the money you have given them.Tell your bank the company is taking money and not getting the service you have paid for.

That is your right to do, however, as mods, we do need to make sure everyone who reads this understands that a chargeback for any reason does result in the account being banned.

[Rathlor]

You are right. There are laws to protect against fraud and theft.

Theft would be if there was a payment portal but you get absolutely nothing in return. You're getting the crystals, else you wouldn't have been able to buy roses with them.

Fraud is an intentional misrepresentation with intent to deceive. What's being misrepresented? You know the server is unstable, you know it's been reported every time the server goes down, you know we don't know when it will be fixed. I don't see fraud here. I see an unfortunate circumstance that has gone on far too long and really should have been fixed by now, but not fraud. I see maybe lackluster tech support resulting in the issue taking forever to fix, but that's not fraud either.

I do get where you're going with all of this, but I don't see how it's helping the situation any. Claiming fraud, theft, being ripped off, isn't going to make the servers magically repair themselves. Sorry.

Just ignore this r2 games peasent Mod Silent,just here to ruffle feathers,Go to your bank,file fraud and dispute the money you have given them.Tell your bank the company is taking money and not getting the service you have paid for.

[-M-]

accepting tos and playing the game doesn't give R2 the rights to rip people off or not give acces to the goods purchased.. that's why there are laws against this kind of thing.. simply put a game can make a website charge people for online purchases then never be online.. this is fraud whatever way you look at it.. its theft and im not the only one who understands what this company is doing is wrong..

You are right. There are laws to protect against fraud and theft.

Theft would be if there was a payment portal but you get absolutely nothing in return. You're getting the crystals, else you wouldn't have been able to buy roses with them.

Fraud is an intentional misrepresentation with intent to deceive. What's being misrepresented? You know the server is unstable, you know it's been reported every time the server goes down, you know we don't know when it will be fixed. I don't see fraud here. I see an unfortunate circumstance that has gone on far too long and really should have been fixed by now, but not fraud. I see maybe lackluster tech support resulting in the issue taking forever to fix, but that's not fraud either.

I do get where you're going with all of this, but I don't see how it's helping the situation any. Claiming fraud, theft, being ripped off, isn't going to make the servers magically repair themselves. Sorry.

[silentzoner]

we do pay for services we pay for vip.. this stands for very important player/person which we aren't being treated as... we pay for internet services threw that vip which include extra dungeon runs.. vip delivery's and much more these are the services and these things we aren't getting access to because the server is down all the time so we are unable to get the use of such products

[-M-]

You paid for crystals. You are getting what you paid for if you received the crystals. You don't pay for service here. The games are all free to play. No money must exchange hands for you to access the game. Purchasing roses with your crystals is not the same as paying for a service and not receiving it.

Did you send in a ticket about the roses?

As for updates about the downtime, there aren't any, so I'm not sure what exactly it is you want to hear. R2 is aware the server keeps going down. R2 is trying to figure out why that is and fix it. I did tell you a few times already that it would not be a quick process. That update still applies today. Every update we have posted still applies today- R2 has been informed, they are looking into it, there is no estimated time frame to expect a fix. You'll probably know when it's been fixed before we are told it's been fixed.

[silentzoner]

accepting tos and playing the game doesn't give R2 the rights to rip people off or not give acces to the goods purchased.. that's why there are laws against this kind of thing.. simply put a game can make a website charge people for online purchases then never be online.. this is fraud whatever way you look at it.. its theft and im not the only one who understands what this company is doing is wrong..