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Auto Renewal Bugged, and Not Receiving VIP

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  • SharTeel
    replied
    Hi My Vip just run out. wondering why playspan rejected the payment as storno

    Your case # is 47958, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem simply respond to this e-mail and be sure to put any new information above the line at the top of this e-mail.

    S20
    IGN SharTeel
    Last edited by SharTeel; 02-27-2014, 11:43 AM. Reason: edit name/server

    Leave a comment:


  • R248556261
    replied
    can not renew my vip; (ticket number: #47955.

    Leave a comment:


  • FlufflePuff
    replied
    Originally posted by Diablos-S58 View Post
    Can you get this sorted Asap? [#46223]

    ty
    Originally posted by R229550718 View Post
    We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contactingyou shortly.
    Your case # is 45496, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

    Server : S19 Fortuna's Folly
    IGN : Freyja
    Originally posted by Azgardbg View Post
    I have almost the same problem. Case is #44986
    All 3 of your tickets have been forwarded. Hopefully will be fixed the next time you read this.

    Thank you for your patience and continued support.

    Leave a comment:


  • Diablos-S58
    replied
    Can you get this sorted Asap? [#46223]

    ty

    Leave a comment:


  • R229550718
    replied
    We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contactingyou shortly.
    Your case # is 45496, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

    Server : S19 Fortuna's Folly
    IGN : Freyja

    Leave a comment:


  • Azgardbg
    replied
    I have almost the same problem. Case is #44986

    Leave a comment:


  • Meditron
    replied
    Thanks for your patience. I am glad this is sorted out for you now.

    Leave a comment:


  • Lollitta-S27
    replied
    ty finaly got my vip back :d

    Leave a comment:


  • Meditron
    replied
    Sorry for the delayed reply. Your Ticket has been pushed through to Billing and is currently being worked on.

    Leave a comment:


  • Lollitta-S27
    replied
    still no answer all other post got answer but mine was omitted !!!

    Leave a comment:


  • Lollitta-S27
    replied
    need help pls
    Originally posted by Lollitta-S27 View Post
    my old vip just run out and paid for another 20 days ago
    Case #: 34172
    Lolitta S27
    ty
    common mods can u help me get my vip back already 8 hours since my previous vip expired and hate these cooldowns
    Last edited by Lollitta-S27; 02-23-2014, 07:17 AM.

    Leave a comment:


  • FlufflePuff
    replied
    Originally posted by R241052377 View Post
    My credit card is high security credit card, you can only take money out of it if you my approve netcode which sent to my phone all other transaction will be decline.

    I tried renewing it but this message came up
    "You’ve just cancelled the VIP application process. Please try again."
    after cancelling and trying to paid for it

    I tried renewing 3 time on 2 different credit but it still got that message
    I'm not sure... how I can help you? Use your card to purchase a Ultimate Game Card and then use it for VIP?

    Leave a comment:


  • R241052377
    replied
    My credit card is high security credit card, you can only take money out of it if you my approve netcode which sent to my phone all other transaction will be decline.

    I tried renewing it but this message came up
    "You’ve just cancelled the VIP application process. Please try again."
    after cancelling and trying to paid for it

    I tried renewing 3 time on 2 different credit but it still got that message
    Last edited by R241052377; 02-22-2014, 11:53 PM.

    Leave a comment:


  • Lollitta-S27
    replied
    my old vip just run out and paid for another 20 days ago
    Case #: 34172
    Lolitta S27
    ty
    Last edited by Lollitta-S27; 02-23-2014, 07:17 AM.

    Leave a comment:


  • FlufflePuff
    replied
    Originally posted by R241052377 View Post
    Your case # is 44743, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
    The R2Games Support Elves
    Your case is currently being worked on, thank you for your patience. Hopefully the issue will be fixed the next time you read this message =)

    Leave a comment:

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