Auto Renewal Bugged, and Not Receiving VIP

[SharTeel]

Hi My Vip just run out. wondering why playspan rejected the payment as storno

Your case # is 47958, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem simply respond to this e-mail and be sure to put any new information above the line at the top of this e-mail.

S20
IGN SharTeel

[R248556261]

can not renew my vip; (ticket number: #47955.

[FlufflePuff]

Can you get this sorted Asap? [#46223]

ty

We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contactingyou shortly.
Your case # is 45496, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

Server : S19 Fortuna's Folly
IGN : Freyja

I have almost the same problem. Case is #44986

All 3 of your tickets have been forwarded. Hopefully will be fixed the next time you read this.

Thank you for your patience and continued support.

[Diablos-S58]

Can you get this sorted Asap? [#46223]

ty

[R229550718]

We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contactingyou shortly.
Your case # is 45496, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

Server : S19 Fortuna's Folly
IGN : Freyja

[Azgardbg]

I have almost the same problem. Case is #44986

[Meditron]

Thanks for your patience. I am glad this is sorted out for you now.

[Lollitta-S27]

ty finaly got my vip back :d

[Meditron]

Sorry for the delayed reply. Your Ticket has been pushed through to Billing and is currently being worked on.

[Lollitta-S27]

still no answer all other post got answer but mine was omitted !!!

[Lollitta-S27]

need help pls

my old vip just run out and paid for another 20 days ago
Case #: 34172
Lolitta S27
ty

common mods can u help me get my vip back already 8 hours since my previous vip expired and hate these cooldowns

[FlufflePuff]

My credit card is high security credit card, you can only take money out of it if you my approve netcode which sent to my phone all other transaction will be decline.

I tried renewing it but this message came up
"You’ve just cancelled the VIP application process. Please try again."
after cancelling and trying to paid for it

I tried renewing 3 time on 2 different credit but it still got that message

I'm not sure... how I can help you? Use your card to purchase a Ultimate Game Card and then use it for VIP?

[R241052377]

My credit card is high security credit card, you can only take money out of it if you my approve netcode which sent to my phone all other transaction will be decline.

I tried renewing it but this message came up
"You’ve just cancelled the VIP application process. Please try again."
after cancelling and trying to paid for it

I tried renewing 3 time on 2 different credit but it still got that message

[Lollitta-S27]

my old vip just run out and paid for another 20 days ago
Case #: 34172
Lolitta S27
ty

[FlufflePuff]

Your case # is 44743, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
The R2Games Support Elves

Your case is currently being worked on, thank you for your patience. Hopefully the issue will be fixed the next time you read this message =)