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Auto Renewal Bugged, and Not Receiving VIP

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  • R247886301
    replied
    Hi FlufflePuff
    case # is 56394
    hope this gets resolved. Lately LOA seems to be encountering bug issues. Please restore VIP status as soon as you can.

    regards,
    Romeo

    Leave a comment:


  • Cara_may
    replied
    Originally posted by Cara_may View Post
    Support Ticket Opened [#55287]

    I have opened the above ticket as I paid for VIP and am still to receive it. Money came out of my account a few days ago. Very annoying.
    Still waiting

    Leave a comment:


  • JBUG1988
    replied
    Fixed now thanks

    Leave a comment:


  • JBUG1988
    replied
    VIP ISSUE
    # is 55579

    Leave a comment:


  • R256601597
    replied
    OPEN TICKET

    Greetings Champion R256601597,
    Thank you for reaching out to our team of Support Elves with your problem.
    We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contacting you shortly.
    Your case # is 55317, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
    The R2Games Support Elves

    Leave a comment:


  • cloaker818
    replied
    Just to share.... my VIP renewal was delayed apparently by 1 hour because of the DST. Renewal was supposed to take place 3:30PM but as early as 2:30 PM server time, I no longer have VIP. When the server time reached 3:30 PM. VIP renewal was reflected.

    Leave a comment:


  • Cara_may
    replied
    Support Ticket Opened [#55287]

    I have opened the above ticket as I paid for VIP and am still to receive it. Money came out of my account a few days ago. Very annoying.

    Leave a comment:


  • FlufflePuff
    replied
    51793
    52188
    51955
    54214
    54795

    Have all been forwarded now, and should be worked on very soon.

    Thank you for your patience, and hopefully the solution to your problem very soon.

    (Please remember to go back to check the ticket for a reply - A lot of people forget to go back to check on it)

    Leave a comment:


  • R23275001
    replied
    yh i hve monthly subscription set up payment was ment to cme owt 1hr ago no payment has cme owt yet i put a ticket in


    Your case # is 54795, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

    this is on my account set up





    Game Server Character Next Billing Date
    League of Angels [S55] Beholder's Road 2014-03-11 12:40:09 Cancel
    Last edited by R23275001; 03-11-2014, 11:06 AM.

    Leave a comment:


  • R248892193
    replied
    i have a problem with vip option, i cant activate enymore pls do something!

    Leave a comment:


  • Namonaki
    replied
    Myself and several guildmates can not even order the VIP at all it closes the page with either an error type message or nothing at all and just closes. Any suggestions for this? We have all cleared cookies, etc... tripple checked CC info all that. This has been happening for us (far as we can put together) since time zone change as well.

    Leave a comment:


  • kaeruil
    replied
    I seem to be having this issue, ticket #54214

    Leave a comment:


  • IbnuKhursani
    replied
    someone from my guildies is also having the same problem as you all having. what she did was cancelled the current auto renewal for vip. than she apply for a new auto renewal for her vip status. after that i told another member of my guild who is facing the same problem. both of them have retain their vip status now. i cannot guarantee this is 100% work, just want to post it here what they have done to work around that problem. you can try this method but try it at your own risk.

    this is only for auto renewal only, not manually bought vip. please be noted.
    Last edited by IbnuKhursani; 03-10-2014, 11:57 AM.

    Leave a comment:


  • apisapis
    replied
    still not being VIP , although is active but not in the game
    please fix this bug , i tired of waiting for 2 days

    Leave a comment:


  • Tigion
    replied
    Originally posted by apisapis View Post
    No aswer , no reply , and my vip is still not activated , i've been waiting for 1 day and a few of hours !
    Oh god damn it ! Fix this bug soon !
    try being 3 days without vip

    will i be compensated being that R2 have already taken money ? and it says next billing date 2014-04-06 05:57:32
    Last edited by Tigion; 03-08-2014, 11:41 PM.

    Leave a comment:

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