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Auto Renewal Bugged, and Not Receiving VIP

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  • hisokajp
    replied
    My ticket has been opened for 24h and still no reply... I have already lost a day worse of VIP Alchemy, VIP packs and suffering all the CD problems... please fix ASAP

    Your case # is 68252, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

    Leave a comment:


  • R2106357
    replied
    Your case # is 68345, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
    lmao

    Leave a comment:


  • R250470953
    replied
    Your case # is 68289, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
    The R2Games Support Elves

    Leave a comment:


  • R251671741
    replied
    ticket #68247

    Leave a comment:


  • R23874581
    replied
    ok, here's right after i refresh
    Click image for larger version

Name:	vip.jpg
Views:	1
Size:	487.0 KB
ID:	1684275
    Here's page 2, after i've clicked continue...shouldn't there be 4 digits at the end?
    Click image for larger version

Name:	Vip2.jpg
Views:	1
Size:	472.2 KB
ID:	1684276
    And this is the message i get when I press close.
    Click image for larger version

Name:	Vip3.jpg
Views:	1
Size:	410.8 KB
ID:	1684277
    Note that on page 2 and 3, vip doesn't say activate anymore, says vip2
    original activation button only glows for like th first 10-15 seconds btw.
    Last edited by R23874581; 03-28-2014, 05:43 PM.

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  • R23874581
    replied
    tried to renew/activate... when i press the close button, tells me vip activation was just cancelled...pls fix again thank you Chelios S108, also my gf couldn't renew Trinity s108

    Leave a comment:


  • R2106357
    replied
    So my VIP is about to expire in a day and i want to make sure that i don't lose any of the benefits because it hasnt renewed automatically. Should i submit a ticket? ReNieJr, S38

    Leave a comment:


  • R23874581
    replied
    it's the vip cards making things bug by the way...i'm gonna get vip later, so i need ya'll to fix me asap, already know it won't go through from previous experience,
    Chelios, S108

    Leave a comment:


  • Sucdepere
    replied
    Hello i send a ticket yesterday about not renewing not starting with april mounth but the month after april . may . and right now im out of vip . here is the message when i tryed to activate it ( As VIP membership is currently still active on this character you can't renew it at this time.)

    Trinity [S49] Evil Incarnate
    Last edited by Sucdepere; 03-28-2014, 07:49 AM.

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  • sybrius01
    replied
    Your case # is 67733, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail
    said up top to post your ticket number here hope u can help me

    Leave a comment:


  • SilverFly
    replied
    I have been trying to get it through the tech support person that I cannot get paypal to work for vip. Numerous times now. And all I get its my end. There is only one way for paypal to work or a credit card. I have tried 3 different computers and 2 different internet companys. It is not working. Can someone please help me with this issue???? Or fix the problem on r2s end.

    Leave a comment:


  • titi2205
    replied
    Hello

    can you please check my vip also, it did not auto-renew. here my tiket reference.

    We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contacting you shortly.

    Your case # is 67527, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.

    Server : S94 Lonewind Forest
    Perso : Sylphide

    Leave a comment:


  • MLeigh
    replied
    Your case # is 67448, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.

    Leave a comment:


  • R247062629
    replied
    Your case # is 66963, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
    The R2Games Support Elves

    Leave a comment:


  • Keyoke1
    replied
    #66404 supposedly been being worked on for the last 3 days. According to other players it took 1-2 days to get it fixed while their VIP Card from the last mess up was still activated. Now I'm just losing out on stuff I should be getting.

    Leave a comment:

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