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Auto Renewal Bugged, and Not Receiving VIP

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  • R217478527
    replied
    thank you got VIP back

    Leave a comment:


  • FlufflePuff
    replied
    Originally posted by R217478527 View Post
    Thank you FlufflePuff whats the estimated time for this to be sorted if you dont mind me asking now that you have forwarded them
    Pretty quick. Should give it a check whenever you can.

    But for future notices for people with this issue. Simply cancel your vip, and then manually renew it, and it should work.

    Leave a comment:


  • R217478527
    replied
    Thank you FlufflePuff whats the estimated time for this to be sorted if you dont mind me asking now that you have forwarded them

    Leave a comment:


  • FlufflePuff
    replied
    #57436
    #55287
    #56406
    #56464
    #56584
    #56587
    #56623

    Have been forwarded, sorry for the delay.

    Leave a comment:


  • R217478527
    replied
    hmmmmm checking bank statement date my VIP payment left my account on the 12th of march why did it suddenly cut me off today then 3 days after you already got my payment? lol seems abit dodgy lol

    Leave a comment:


  • R217478527
    replied
    my VIP was meant to renew today and it dident i tried to buy more told me my VIP is still active but its not lol im lost with out it i hate not being able to clear cd XD ive submitted a ticket.

    Your case # is 57436, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
    The R2Games Support Elves

    Hopefully you can help me out and quickly lol thank you Support Elves lol

    Leave a comment:


  • Cara_may
    replied
    I have replied to the support showing details of the two transactions placed in which only 1 was received.

    Leave a comment:


  • Cara_may
    replied
    Its been over a week and I am still waiting. So much lost time and rewards.

    #55287
    Last edited by Cara_may; 03-14-2014, 02:59 PM.

    Leave a comment:


  • R246089857
    replied
    Same:
    #56623

    Leave a comment:


  • R214473323
    replied
    case # is 56587

    And for me to you pay for it and you get nothing

    Leave a comment:


  • Scorpionrose
    replied
    same problem for me

    #56584

    Leave a comment:


  • unlimited497
    replied
    I had the VIP issue as well. I sent in a ticket already. Hopefully it's fix very soon. I did not get to claim my VIP rewards, can not do anything as usual due to cool down. If it's not fix before resets again and get same compensation for what I lost, I am getting my refund back for the month, even if I have to file through my bank. This is ridiculous.

    Leave a comment:


  • kotaroukung
    replied
    case # is 56464
    can't renew vip

    Leave a comment:


  • R25135115
    replied
    Your case # is 56406 i hope we can have a compensation for this because is 2 days already the bug not fix yet Click image for larger version

Name:	a1.png
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ID:	1683660 where GM vet? you need to fix this Click image for larger version

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ID:	1683661

    Leave a comment:


  • R25135115
    replied
    i hope we can have compensation for that? because it is 2 days already the bug is not fix yetClick image for larger version

Name:	a1.png
Views:	2
Size:	347.2 KB
ID:	1683658 ---Click image for larger version

Name:	aa.png
Views:	2
Size:	870.2 KB
ID:	1683659

    Leave a comment:

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