Auto Renewal Bugged, and Not Receiving VIP

[R217478527]

thank you got VIP back

[FlufflePuff]

Thank you FlufflePuff whats the estimated time for this to be sorted if you dont mind me asking now that you have forwarded them

Pretty quick. Should give it a check whenever you can.

But for future notices for people with this issue. Simply cancel your vip, and then manually renew it, and it should work.

[R217478527]

Thank you FlufflePuff whats the estimated time for this to be sorted if you dont mind me asking now that you have forwarded them

[FlufflePuff]

#57436
#55287
#56406
#56464
#56584
#56587
#56623

Have been forwarded, sorry for the delay.

[R217478527]

hmmmmm checking bank statement date my VIP payment left my account on the 12th of march why did it suddenly cut me off today then 3 days after you already got my payment? lol seems abit dodgy lol

[R217478527]

my VIP was meant to renew today and it dident i tried to buy more told me my VIP is still active but its not lol im lost with out it i hate not being able to clear cd XD ive submitted a ticket.

Your case # is 57436, please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.
If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.
The R2Games Support Elves

Hopefully you can help me out and quickly lol thank you Support Elves lol

[Cara_may]

I have replied to the support showing details of the two transactions placed in which only 1 was received.

[Cara_may]

Its been over a week and I am still waiting. So much lost time and rewards.

#55287

[R246089857]

Same:
#56623

[R214473323]

case # is 56587

And for me to you pay for it and you get nothing

[Scorpionrose]

same problem for me

#56584

[unlimited497]

I had the VIP issue as well. I sent in a ticket already. Hopefully it's fix very soon. I did not get to claim my VIP rewards, can not do anything as usual due to cool down. If it's not fix before resets again and get same compensation for what I lost, I am getting my refund back for the month, even if I have to file through my bank. This is ridiculous.

[kotaroukung]

case # is 56464
can't renew vip

[R25135115]

Your case # is 56406 i hope we can have a compensation for this because is 2 days already the bug not fix yet where GM vet? you need to fix this

[R25135115]

i hope we can have compensation for that? because it is 2 days already the bug is not fix yet ---